Engineer - Service Engineering
2 weeks ago
Principal IS Supply Chain Service Engineer supports the Supply Chain process for caregiver devices and peripherals, including obtaining quotes, all warranty repairs, replacements and loaner device distribution. Leverages ServiceNow and Oracle to obtain source of truth information. Serves as the primary point of support to resolve incidents and other issues for fulfillment requests. Must deliver timely and accurate information, support and services to all caregivers while maintaining a focus on a positive customer service experience.
Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Bachelor's Degree in Computer Engineering, Bachelor's Degree in Computer Science, Bachelor's Degree in Mathematics, Bachelor's Degree in Engineering or equivalent educ/experience.
~Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
~ Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
~ Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
~ Strong experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
~ Strong experience leveraging data and metrics to drive behavior, process, and priority decisions. Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.
Uses expertise to evaluate orders and invoices with the ability to work with vendors to obtain quotes from preferred suppliers that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation.
As stewards of PSJH technical resources, identify areas of risk and ensure the proper and timely management of warranty submissions, quotes, orders/order receiving, invoices, and other related team functions.
Ensure purchases are in compliance with established standards. Ensure the timely communication of any changes that can impact the delivery of products and services.
Understands and adheres to quality assurance and KPIs with daily review and mitigation of KPI and SLA requirements and contribution to monthly operational service reviews.
Demonstrated ability in all procurement functional and system processes, including the ability to use internal tools to evaluate orders, process requisitions and invoice review as needed.
Demonstrated knowledge and administration of vendor management policies and procedures. Accounting/procurement knowledge, including purchasing, internal audit, and inventory control principles where applicable.
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.
Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Job Category: Development/Engineering
Job Schedule: Full time
Job Shift: Day
additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
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