Full Time Support Service Supervisor Full Time Support Service Supervisor

3 weeks ago

Grande Prairie AB, Canada Servus Credit Union Ltd Full time

Employment Status: Full-time, 37.Fairview, Grimshaw, Barrhead, Slave Lake, Whitecourt, Sangudo, Edson, Entwistle, Hinton, Jasper, Grande Cache, Grande Prairie Downtown, Grande Prairie S40
*Due to the nature of this role, interested candidates must hold a valid drivers license and own a reliable vehicle.

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.
Reporting to the District Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness. You will prepare documents for member meetings, provide regular proactive contact and follow-up with members, handle discussions with walk-in members, and a variety of administrative and branch support activities. You help the branch and our members by processing daily banking transactions and recommending products and services to ensure our members feel good about their money.
Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss
Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork
Opening and reviewing new accounts, following up with members as per member service guidelines
With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
To qualify, you will need at least 4 years of retail banking /customer service experience and your high school diploma.
Although not required, the following education/certificates are valuable assets:
~ Servus encourages candidates with a strong desire to learn and improve their financial intelligence We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
These values are evident in everything we do everyday. We're not afraid to be different from our competitors and in fact we embrace these differences. We celebrate our credit union culture and history, and we pride ourselves on our strong commitment to our member-owners and to the communities we serve. 
In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

Training & Development Opportunities
Flexible work options
Competitive Compensation including performance-based incentive pay
Meaningful work towards individual and corporate goals 
We value and celebrate the richness that diverse backgrounds and experiences bring to our community.

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