Furniture Showroom Manager
1 month ago
Since 1977, King Living has pioneered quality Australian design, continually pushing the boundaries of what furniture can achieve. Designed to adapt to our changing lives and last for generations, our furniture marries the power of innovation with traditional handcrafted methods.
King Living has expanded from a homegrown business into a global brand. A family owned and run Australian company headquartered from our Support Centre in Sydney, our Showrooms and manufacturing centres span Australia, New Zealand, United Kingdom, Canada, Singapore, Malaysia, China and Thailand.
We are looking for an experienced, organised, innovative, and forward-thinking Showroom Manager to lead, mentor and motivate our well established and high performing team in our Canberra store.
As one of our King Living brand ambassadors, you are personable, positive, dynamic, proactive, and easily engage with your team and customers, building strong relationships to deliver the best customer experience.
In this key role, you will actively lead the team from the front to achieve sales targets, ensure the smooth running of the showroom, our people and stock management.
Your success will come from your ability to build a collaborative team who are passionate about our products, show their flair for design, and through ongoing product training and knowledge, provide a customised solution to suit each customers’ home, family, and lifestyle.
Full-time role (you will need to be available to work a day on the weekend)
Maintain and support the daily operation of the showroom according to King Living standards, following policies and procedures including WHS
Conduct daily showroom team meetings to provide updates on pricing, packages, product changes, sales targets, and promotions
Continuously develop the store’s sales operations to optimise turnover, to present the store and our product to the highest standard and to provide outstanding customer service
Effectively manage the sales team to achieve business goals, whilst facilitating ongoing product and sales training, and building a strong, collaborative culture
Complete showroom rosters three months in advance (considering employee availability & leave requirements, as well as rostering high performers at peak periods) and communicate to all showroom employees.
Liaise and help to facilitate the smooth running of changeovers for campaigns working closely with the visual merchandising team
Establish and build customer relationships, and manage and resolve all customer complaints as required
Ensure all marketing material is set up in line with Marketing and Brand requirements including window decals and POS Be aware of competitor product offerings and promotions
To be successful you will be confident with customers, experienced and focused in leading/supporting and managing a team, be driven to achieve, great with training and product knowledge, and be a fantastic salesperson.
Previous experience in a similar role managing a premium brand
Demonstrated leadership in organising and managing a team, performance management, selling skills, visual merchandising, operational routines, and IT systems
Ability to understand store budgets, to effectively run an operational store
Experience working with textiles, furniture design or Interior Design (advantageous)
A team player who is flexible, and adaptable to assist the greater team when required
Intermediate ability in computer skills, including the Microsoft Office suite.
Career development and ongoing product training
Discounted health insurance, retail brands and vouchers
EAP to support your ongoing health and wellbeing.
To be considered for this role you must be an Australian Citizen or Permanent Resident with full working rights to work and live in Australia.
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