Industrial Automation Controls Specialists

Apply locations Langley time type Full time posted on Posted 30+ Days Ago job requisition id R23_05714 Position : Field Service Operations Manager
Function : Service
Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. This role functions as the subject matter experts in the domain of specialized low and medium voltage switchgear products, viewed from the standpoint of field services. In your capacity as a Switchgear Application Specialist, you represent the primary and initial point of contact tasked with the duties of aiding, supporting and educating internal and external field service groups. Furthermore, you will spearhead interactions with the company's engineering departments with regards to field service technical matters. Your responsibilities encompass offering technical assistance to both the service crew and clients in matters related to diagnosing issues, commissioning, data gathering, and executing maintenance activities on switchgears, as well as other fundamental Thomson Power Systems products.
Support Field Service Technicians tasked with commissioning, troubleshooting, testing, commissioning and maintenance of any of low and medium voltage switchgear products.
Ability to provide technical support over the phone or in-person at site to field service team by following a scientific step-by-step process to troubleshooting equipment issues. Captures data and troubleshooting steps concisely and accurately to facilitate effective communication to internal and external parties.
Provide technical support for customers on switchgear products in the Service Ticketing System.
Develop the Method of Procedure (MOP) guideline for each site trip/project implementing a change to the existing system by the Service Team on any Thomson Power Systems products.
Communicate with Product Engineering/Design Teams with regards to important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
Provide and deliver technical training programs for customers and/or employees on new and existing products.
Provide assistance and support to the Technical Call Desk, Coordinators and other cross functional teams addressing customer inquiries and issues.
Ensure comprehensive understanding and compliance with all company policies, emphasizing adherence to quality standards and health and safety regulations.
Build, develop and maintaining exemplary customer and vendor relationships while maintaining a high level of quality and technical service.
As required, participate in factory witness/shop testing.
Works directly with 3rd party equipment vendors to help resolve re-occurring issues with vendor equipment within Thomson Power Systems’ integrated products.
Provide feedback on issues found in the field by Service Technicians to Manufacturing and Engineering regarding whether quality control or design criteria and product specifications. Work with production and engineering teams to help resolve any deficiencies that are found.
Work with the Field Service Supervisor in scheduling field resources to cover service needs.
Travel to sites and provide in-person technical support to Field Service technician when required.
A Bachelor Degree in Electrical Engineering or Power Engineering or equivalent.
~10+ years of technical experience in the Power Generation Industry (or similar industry)
~ 5+ years of hands-on experience installing, commissioning, troubleshooting, upgrading and retrofitting electrical distribution systems including, LV and MV switchgear, ATSs, automation controls and back-up power systems
~ Past Field Service work history with an OEM or reputable service company: (Exceptional Technical written and verbal communication skills
~ Advanced proficiency of Microsoft Office applications (Outlook, Word, Excel and PowerPoint)
~ Knowledge of PLC and HMI programming and applications (Allen Bradley, GE Automation, Omron, Wonderware, Indusoft, Red Lion, etc.)
~ Advanced understanding and ability to interpret detailed electrical and mechanical schematics and ladder logic programs
~ the agricultural and food service equipment that keeps us fed; Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. For us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. We are looking for creative and ambitious minds to join our team and to create a better tomorrow.
As part of the large Regal Rexnord family we, Thomson Power Systems, are a leading manufacturer of electrical products, controls, and systems in the Power Generation Industry. Over the last 50 years we have been growing from a small local company in British Columbia to a global organization with colleagues in Canada, USA, Mexico and India. 2B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. The headquarters for Regal Rexnord is located in Beloit, WI with an executive satellite office in Rosemont, IL.
Industrial Powertrain Solutions: (~$2.Automation & Motion Control: (~$1.Industrial Systems: (~0.Regal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. The company’s products enable the fans in HVAC systems that keep us comfortable; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.
Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.
At Regal Rexnord, our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. As a leading producer of motors and related components, our essential products help keep systems running in mission-critical applications worldwide — indoor air quality products used in hospitals, homes, and senior living facilities; industrial products that support food and beverage, and pharmaceutical production; and conveying equipment and components that help warehouses function.
A zero tolerance policy on unethical behavior. We have a responsibility to safety, sustainability, and our community.
Diversity, Engagement & Inclusion
Performance
Passion is the fuel that inspires and drives our associates to achieve top performance. It helps us to overcome any obstacles in achieving our goals.
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