Website Analyst

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As a Technical Analyst you will be supporting our Woodlands operations that operate on over 6 million acres of timberland in Maine, NB and NS, using your IT technical skills to assess our customer needs and determining the most appropriate technical solutions. We are supporting technology in harvesters, and many other types of heavy equipment. This unique opportunity will allow you to put your skills to use while exploring the outdoors through central and northern New Brunswick and Maine. Irving Woodlands equipment and field operations staff, specifically related to end users, specifically related to in-cab computing devices (OEM Computers, laptops, mobile devices) and communications devices
Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach.
Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, network equipment, server migrations, and satellite technology and software applications
Post-secondary education in a related technical field
2+ years experience in a customer facing technical position
Customer service mindset with a high level of attention on delivering a quality service
Excellent and customer focused communication skills while building a professional relationship with end users
Physical ability to complete setups and deployment of computer equipment; primarily on equipment in the field. Experience with the following technologies would be considered an asset; Windows 10, Microsoft 365, Microsoft SCCM, DHCP, DNS, WIFI, Satellite, VSat
Certifications in the following would be considered an asset; Network+, A+, Dell Hardware, Cisco Switching (CCNA)
Basic networking skills both wireless and end point switching (Cisco, Juniper) and client remote access
Bilingualism in English and French would be considered an asset
With over 350 employees, we offerthe opportunity to create real value by helping people and businesses work smarter. Come help JDI IT Raise the Bar
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