FCRA Criminal Researchers/Verifications Specialist-Background Check

4 weeks ago

Cambridge ON, Canada Express Employment Professionals Full time

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Located in Cambridge, ON

Salary: $19-$24/hr

Remote

Our Client is a small global background screening and drug detection solutions provider. We are currently growing our Background Screening Team and are seeking several EXPERIENCED compliance, criminal research and verifications specialists who have worked with a background screening firm. Please do NOT submit a resume if you do NOT have experience working with a background screening firm conducting FCRA based background screening. We can NOT REMOTELY train those with no experience performing background checks.

We are seeking experienced, qualified, motivated and professional employees that want to be part of a dynamic organization with great growth potential. Please indicate whether you’re interested in part time or full time.

ONLY Experienced Applicants will be considered.

Our clients count on us to provide accurate verifications and criminal screening results to allow them to hire the best and brightest. Your job is to utilize and improve upon our integrated and FCRA compliant-driven solutions while keeping accuracy at the forefront of everything we do. Based on the systems and processes we have in place, we are committed to providing our clients peace-of-mind knowing we have used the latest technology, the best and brightest talent and have followed all regulatory requirements to confirm they are hiring the same person with the experience and history on the application submitted. We treasure employees who come in and suggest a better way of doing tasks if our standard operating procedures appear to require revisions based on the latest industry standards. Our goal is to grow and improve systems and standards per regulatory standards and best practices. If you are a person who is not shy about being an active participant in our growing organization, please join our staff We welcome friendly, critical thinkers, professional and customer-focused employees with investigative skills.

General Responsibilities

Ensuring an exceptional customer and candidate experience through verifying employment, reference, and education information. Additionally, criminal, credit, and database checks shall be processed while adhering to FCRA and regulatory requirements and company policies and procedures. Accuracy is paramount in this position.

Criminal Records Researcher and Verifications Associate

  • Experience conducting criminal research and/or verifications.
  • FCRA Compliance expert
  • Basic and Advanced FCRA certifications a STRONG plus
  • Ability to follow company policies and procedures and industry standards
  • Strong documentation and data entry skills
  • Perform other duties/assignments as required in a professional manner
  • Ability to speak with a helpful demeanor and tactful with customers to resolved issues or obtain clarification
  • Keep well informed of the latest industry best practices and company operating procedures for performing background screenings and criminal record searches
  • Ability to multi-task and work in a fast-paced environment
  • Strong attention to detail and organization skills. Accuracy is paramount
  • Prioritize follow-up requirements for new and pending backgrounds to ensure prompt processing
  • Collaborate and work well with team members is a must to work through issues
  • Strong telephone communications, phone etiquette, customer service skills and professionalism
  • Familiarity with FCRA laws and regulations
  • Knowledge of court proceedings and terminology
  • Ability to work individually and as a member of a team
  • Strong written and verbal communication skills
  • Strong data entry, computer and clerical skills
  • Ability to type with minimal corrections required
  • Ability to communicate well, written and verbally with all levels from CEO to Administrative staff
  • Must be willing to cross-train in other areas and flexible to change tasks upon short notice
  • Must be authorized to work in the US.
Criminal Records Researcher Responsibilities
  • The primary goal is to determine reportability of criminal records by utilizing company and screening guidelines and best practices
  • Criminal Research includes the examination of information from multiple sources.
  • Adjudication of criminal records
  • Contact courts or agencies as needed during investigations to clarify or gather additional information
Verifications Specialist Responsibilities
  • Verifications Specialists are responsible for professional and timely completion of all verification assignments
  • Conduct telephone calls to verify Employment, Degrees, Education, Licensing and Reference Checks.
  • Ability to process a high volume of new orders and an existing workload of open/pending verifications on a daily basis while maintaining a very high quality-of-work level.
  • Research and investigate references and complete verifications in a timely manner and according to FCRA regulations
  • First level phone support for clients, end-users and internal staff
Experience:
  • At least two (2) or three (3) years of prior or current experience in the background screening industry
  • Data Entry: 3 years (Required)
  • Customer Service: 3 years (Required)
  • High volume phone calls: 3 years (Preferred)
Benefits:

Full-Time Employment For Experienced Verifiers/Associates (ONLY) Include:
  • Two (2) weeks accrued Paid Time Off
  • Medical, dental, vision
  • 401(k) Retirement Planning option
  • Health Care Flexible Spending Accounts
  • Dependent Day Care option
  • Wellness Programs
  • Employee Assistance Program (EAP)
  • Supplemental Insurance Plans
  • Paid company holidays
  • Life Insurance/AD&D
  • Long-term disability
Salary: $19 - $24 per hour

Express Office: Cambridge

900 Jamieson Parkway

Unit 13

Cambridge, ON N3C 4N6#J-18808-Ljbffr

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