Customer Service Associate

3 weeks ago

SaintBruno QC, Canada The Home Depot Canada Full time
Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the customer.

Working in our stores: Your duties would include.

Greet and engage with customers to assist with their needs, recommend merchandise, answer customer questions, and close the customer sale.
Assist customers with their sales purchases, as needed load orders into customer vehicles with the assistance of another associate as needed and maintain the shopping carts outside the store.
Utilize point-of-sale system, computer terminals and/or Home Depot portable phone to check inventory, look-up orders and process transactions.
As an associate you may be assigned to support a variety of departments such as Outdoor Garden Centre, Lumber, Paints, Cashier, and Lot.

Working Conditions

Working warehouse retail environment.
Comfortable lifting products as required (25 – 50lbs); bending, kneeling, standing for extended periods of time; comfortable with ladders.
CSA approved safety shoes (green triangle)
Utilize computer terminals, and/or Home Depot portable phone to check inventory and provide order assistance.
Some of our associates spend most of their time outdoors working in all types of weather conditions.

Qualifications:

Ability to work a flexible schedule including weekends, evenings, and holidays.
Exceptional communication and customer service skills.
Attention to details, excellent decision making and problem-solving skills.
While home improvement experience is welcome, we will provide associates with the necessary training and resources for this role.

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