Claim Advisor

3 weeks ago

Canada Allstate Canada Full time

Who Is Allstate

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Home Based

Benefits To Joining Allstate

  • Flexible Work Arrangements
  • Employee discounts (15% on auto and property insurance, plus many other products and services)
  • Good Office program (receive up to 400$ back after purchasing office equipment)
  • Student Loan Payment Matching Program for Government Student loans
  • Comprehensive Retirement Savings Program with employer matched contributions
  • Annual Wellness allowance to support employees with improving health and wellbeing
  • Personal reflection day
  • Tuition Reimbursement
  • Working within the community and giving back

Our team is growing, and we are actively looking to hire Claim Advisor, Auto. To meet our customers' needs, your work week will be Monday to Friday 8:30am to 4:30pm.*Note: work hours depend on the needs of the department.

Accountabilities:

  • Review insurance policy and coverages
  • Investigate complex automobile claims (i.e.: impaired, unlisted operator or non-drivable) and determine coverage and liability
  • Settle claims in accordance with organization’s policies and practices.
  • Required to collaborate with the customer, service suppliers (i.e. towing, repair shops), other insurance companies and law enforcement

Qualifications:

  • Minimum high school education or equivalent
  • 3 - 5 years of customer service experience
  • Previous auto adjuster experience preferred
  • Knowledge in understanding and interpreting policies
  • Commitment to providing outstanding customer service
  • Proficient keyboard skills and computer literacy

Bonus Qualifications:

  • Enrolled in (or willing to enroll in) CIP designation
  • Fluency in other languages, is a strong asset

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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