Collection specialist

3 weeks ago


Montréal QC, Canada Tidan Inc. Full time

Status:  Full-time

Salary: Starting at 70 000$ per year

Reporting to the Executive Vice President and Chief Financial Officer as well as the Corporate Controller in Accounting, the Collection Specialist is responsible for the proactive management of accounts receivable and the collection of unpaid rents within our company. This key role involves close collaboration with tenants in arrears to establish repayment plans while safeguarding the company's interests. Working closely with the accounting team, the Collection Specialist also ensures accurate data entry into our accounting software, thus ensuring efficient and transparent financial management of the company. This position requires a combination of communication, negotiation, and data management skills, with a particular focus on proactive problem-solving and maintaining professional relationships with our tenants.

Key Responsibilities:

  • Regularly review tenant accounts to identify late payments and unpaid rents.
  • Conduct proactive follow-ups via phone, email, or mail to contact tenants in arrears.
  • Establish and negotiate payment plans tailored to the financial situation of tenants while preserving the company's interests.
  • Document all communications with tenants, including payment promises and repayment agreements.
  • Update delinquent account records in the accounting system and ensure their accuracy.
  • Take collection actions when tenants fail to adhere to agreed payment arrangements.
  • Collaborate with collection agencies or attorneys if necessary to pursue legal action.
  • Follow appropriate legal procedures while maintaining professional relationships with tenants.
  • Work closely with the accounting team to ensure accurate and timely data entry of payments and adjustments.
  • Reconcile received payments with delinquent account balances and resolve discrepancies as needed.
  • Prepare regular reports on collection performance, including payment trends and recurring delays.
  • Identify potential improvement areas in collection processes and propose solutions.

Qualifications and Required Skills:

  • College diploma or equivalent in a related field.
  • Previous experience in accounts receivable management or a similar role, preferably in the real estate sector.
  • Excellent verbal and written communication skills, with the ability to negotiate effectively and empathetically.
  • Proficiency in computer tools and ability to work with accounting software to input and track data.
  • Ability to work independently and effectively manage time to meet payment deadlines.
  • Strong organizational skills and attention to detail to maintain accurate and up-to-date records.
  • Ability to work under pressure while maintaining a high level of professionalism and customer service.
  • Five personal day
  • Three weeks vacation per year

Who are we:

The Tidan Hospitality and Real Estate Group is a dynamic organization of real estate and hospitality, headquartered in Montreal, Quebec, Canada. Since its founders purchased their first property in 1970, Tidan has assembled an extensive and diverse portfolio of self-managed income-generating properties in Canada and the United States. The portfolio includes office, retail, industrial, and residential buildings, as well as a group of affiliated hotels and one of the largest indoor tennis facilities in North America. Tidan has proudly applied its combined experience in the hospitality and construction sectors to the renovation of the prestigious Mount Stephen residence in Montreal's famous Golden Square Mile. To learn more about Tidan, visit our website:

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