Bilingual Enterprise Program Leader

1 week ago

Toronto ON, Canada Procom Full time

The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation.

About Procom

Procom is a Canadian-owned, privately held firm established in 1978. One of North America’s leading IT staffing and contract workforce services providers, Procom is one of the largest Canadian staffing firms and has an established presence in all major Canadian markets.

The Role:

The Bilingual Enterprise Program Leader is a key role responsible for managing and overseeing client-specific payroll programs. This involves ensuring smooth operations, addressing issues promptly, and identifying opportunities for growth. The Leader acts as a liaison between the client and Procom's Client Services team, maintaining strong relationships and driving program success.

Responsibilities:

  • Meets regularly with clients to deliver program services, acts as the primary point of contact for issues and escalations, and presents program updates (QBRs).
  • Under the manager's guidance, develops and maintains strong client relationships through various engagement activities such as business lunches, dinners, gifts, and events.
  • Regular client-side delivery meetings and touchpoints.
  • Generates reports for clients as requested or to assist with the account management activities (e.G. Issue log, Sub vendor reports)
  • Ensures smooth running of client programs, addressing issues and maintaining compliance.
  • Responds to inquiries, resolve issues, and represent Procom.
  • Ensures compliance by understanding and addressing legal requirements, regulations, and client rules.
  • Improves performance by monitoring program performance, identifying areas for improvement, and leading projects.
  • Manages contractor relationships by handling issues, conducting calls, and supporting transactions.
  • Resolves issues by investigating and address problems related to contractors, payments, and collections.

Skills and Knowledge Required:

  • Minimum 3 years in a customer success role for a software or service-based role.
  • Bilingual French and English.
  • Bachelor’s degree preferred, in Human Resources, Supply Chain Management, Business Administration, or a related field.

Preferred Skills:

  • Experience in managing relationships with staffing agencies and other vendors, ensuring service quality and compliance.
  • Understanding of labor laws and regulations, particularly for contingent workers. Experience with various worker classifications (e.G., W-2, 1099, T4, Sole Proprietor, independent contractors).
  • Experience managing medium to large contingent labor programs. Skilled in handling contracts, vendors, and service delivery to clients.
  • Prior experience in customer success or account management roles, focusing on building and maintaining strong client relationships in a B2B setting.
  • Experience overseeing workforce-related projects, with an understanding of SLA/KPI management, operational metrics, and reporting.
  • Ability to use data to drive decisions, analyze workforce performance, and identify areas for improvement.
  • Hands-on experience with HRIS, VMS, or ERP tools (e.G., Beeline, SAP Fieldglass, Workday).

Preferred Relevant Certifications:

  • Certified Contingent Workforce Professional (CCWP):

  • Project Management Professional (PMP):

  • Certified Staffing Professional (CSP):

  • SHRM-CP or SHRM-SCP:

  • Customer Success Certifications (e.G., from SuccessHACKER or Gainsight)

  • Bilingual Enterprise Program Leader

    1 week ago

    Toronto, ON, Canada Procom Full time

    The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation. About Procom Procom is a Canadian-owned, privately held firm established in 1978. One of North...

  • Bilingual Enterprise Program Leader

    2 months ago

    Toronto, Canada Procom Full time

    **The Opportunity**: The **Bilingual Enterprise Program Leader** offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation. **About Procom** Procom is a Canadian-owned, privately held firm...

  • Bilingual Enterprise Program Leader

    1 week ago

    Toronto, Canada Procom Full time

    The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation.About ProcomProcom is a Canadian-owned, privately held firm established in 1978. One of North...

  • Bilingual Enterprise Program Leader

    1 week ago

    Toronto, Canada Procom Full time

    The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation.About ProcomProcom is a Canadian-owned, privately held firm established in 1978. One of North...

  • Bilingual Enterprise Program Leader

    1 week ago

    Toronto, Ontario, Ontario, Canada Procom Full time

    The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation.About ProcomProcom is a Canadian-owned, privately held firm established in 1978. One of North...

  • Bilingual Customer Service Supervisor

    1 week ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Customer Service Supervisor

    1 week ago

    North York, ON, Canada Bilingual Source Full time

    Job Opportunity: Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. This is a unique opportunity to build and shape a high-performing team while gaining valuable...

  • Bilingual Team Performance Leader

    1 week ago

    Toronto, ON, Canada Procom Full time

    The Bilingual Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation. One of North America’s leading IT staffing and contract workforce services providers, Procom is...

  • Accounts Receivable Representative

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Bilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...

  • Enterprise Program Leader

    3 months ago

    Toronto, Canada Procom Full time

    **The Opportunity**: The Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation. **About Procom** Procom is a Canadian-owned, privately held firm established in 1978. One...

  • Enterprise Program Leader

    2 months ago

    Toronto, Canada Procom Full time

    **The Opportunity**: The Enterprise Program Leader offers a unique opportunity to shape and grow existing client relationships. You'll have the chance to design and implement high-performance programs while identifying new avenues for expansion and revenue generation. **About Procom** Procom is a Canadian-owned, privately held firm established in 1978. One...

  • Strategic Program Leader: Enterprise Transformation

    7 days ago

    Toronto, Canada The Mirillion Group Full time

    OverviewThe Mirillion Group is seeking an experienced Strategic Program Leader to spearhead large-scale enterprise transformations within the financial services industry. This is a unique opportunity for a seasoned professional to leverage their expertise in program management, leadership, and strategic planning to drive business growth and innovation.

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Bilingual Order Entry Representatives

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Job Title: Bilingual Order Entry Representative (French and English Required) Location: Vaughan Employment Type: Full-Time Hybrid: 3 in office (Tuesday; Thursday and 3rd day is rotated every 2 weeks) and 2 at home SALARY: 50-60 k + 2% (Incentive Plan) FEATURES: North of the city with low call volume and only business to business calls/emails....

  • Customer Service Coordinator

    1 week ago

    North York, ON, Canada Bilingual Source Full time

    Bilingual Customer Service Supervisor Are you a dynamic and energetic leader with a passion for excellence in customer care? Our client, a leader in their industry, is seeking a Bilingual Customer Service Supervisor to join their team. Growth Potential : Our client offers significant opportunities for advancement, with access to training programs,...

  • Office Representative

    2 weeks ago

    Vaughan, ON, Canada Bilingual Source Full time

    Bilingual Order Entry Representative (French and English Required) Employment Type: Full-Time Hybrid: 3 in office (Tuesday;Our client, a leader in the healthcare industry, is seeking a Bilingual Order Entry Representative to join their team. Manage and process sales orders received through various channels (email, fax, phone, EDI). Identify...

  • Executive Leader: Enterprise Program Management

    4 days ago

    Toronto, Canada The Mirillion Group Full time

    At The Mirillion Group, we are seeking an exceptional Executive Leader to spearhead our Large Program Execution and Project Management initiatives.About the RoleThis is a unique opportunity for a seasoned professional with 10+ years of experience in leading large-scale enterprise programs within a financial services environment. As our ideal candidate, you...

  • Enterprise Risk Management Leader

    13 hours ago

    Old Toronto, Canada TD Bank Full time

    Overview:TD Bank is a leading global financial institution dedicated to delivering legendary customer experiences. We seek an experienced Enterprise Risk Management Leader to oversee our Financial Crime Risk Management (FCRM) program.Salary and Benefits:The successful candidate will receive a competitive salary, estimated at $120,000 - $180,000 CAD per year,...

  • Program Director, Enterprise Programs

    2 weeks ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Enterprise Business Development Specialist

    6 days ago

    East Toronto (The Danforth West / Riverdale), Canada Enterprise Holdings Full time

    About EnterpriseEnterprise Holdings is a leader in the car rental industry, providing award-winning service to its customers around the world. With a strong focus on customer satisfaction and employee development, we offer a unique opportunity for individuals to grow their careers and make a real impact.