Consultant Support Projet F/H

2 weeks ago

Québec QC, Canada Apptad Inc. Full time

The purpose of this job is to provide all aspects of NetBackup administration and provide technical guidance and support to junior (L1) NetBackup administrators.
Defines policies and standards for the use of NetBackup.
Manages all NetBackup application infrastructure changes (Change & Configuration management)
Ensure quality standards in release.
Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs.
Work with the right teams within Genpact, CLIENT or 3rd parties for the implementation of change
Follow the required policies and procedures for the incident, problem and change management.
Ensure service performance expectations are met with service levels and quality.
Raise/escalate any service-related issues and risks to Genpact Track lead and/or CLIENT Track Lead
Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.
Hands-on experience on NDMP Backups and their configuration.
Hands-on experience on NetBackup installations, upgrades on all levels (Master Server, Media Server and Clients) on Windows as well as UNIX.
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.


Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
Technical and system expertise in relevant IT workstreams.
Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
Capability to coordinate and execute projects assigned. The purpose of this job is to provide all aspects of IBM MQ administration and provide technical guidance and support to junior (Level 1) Control-M(CM) administrators.
This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.
The main responsibilities include configuration, implementation and support of IBM MQ.
Ensure quality standards in release.
Perform root cause analysis for Priority (P1/P2/P3/P4) incidents and/or proactively based on business needs.
Work with the right teams within Genpact, Client or third parties for the implementation of change.
Follow the required policies and procedures for the incident, problem and change management.
Ensure service performance expectations are met with service levels and quality.
Raise/escalate any service-related issues and risks to Genpact Track lead and/or client.
Familiarity with Windows, Linux Operating system.
Hands-on experience with MQ installation, configuration, and Disaster Recovery (DR) procedures.
MQ Installation and Configuration.
MQ Secured Socket Layer (SSL) Certificate implementation.
Knowledge of Replicated Data Queue Manager (RDQM) MQ High availability.
Has worked with MQ support on Level 3 issues.
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.


Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred.
Technical and system expertise in relevant IT workstreams.
Expert-level troubleshooting, including L3 Support that involves tackling the most challenging technical issues, which involve in-depth knowledge of system architecture, network configurations, and advanced troubleshooting.
Ability to act as a vendor or developer liaison, including L3 Support that involves interacting with product developers or vendors to address issues beyond the organization's scope.
Collaboration with lower support tiers, including L1 and L2 Support, and providing guidance and expertise to facilitate issue resolution.
Continuously improves support processes, documentation, and training materials to enhance support capabilities.
Strong involvement in design, architecture implementation and postmortems.
Provides advice in pre-project discussion, including suggesting strategies to improve the setup in terms of technology and process.

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