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Business Analyst
3 months ago
Business Analyst (ServiceNow)Apex Systems is a global IT services provider, and our staffing practice has an opening for a Business Analyst who has experience working with ServiceNow to place at our client, a Big 5 bank.Client: Big 5 BankLocation: Downtown Toronto. 2 days in officeDuration of Contract/Perm: 6-month rolling contract with potential to extend for up to 2 years.Hours/week: 37.5 hours/weekJob Description: We are seeking a Business Analyst to lead the development of a robust reporting capability within our ServiceNow tool. This role requires a strong understanding of business processes, data analysis, and stakeholder management. The ideal candidate will collaborate closely with service owners to gather requirements, analyze data, and implement a reporting solution to address critical business needs.ResponsibilitiesAnalyze current reporting capabilities and identify gaps in data accessibility and reporting functionality.Collaborate with service owners to understand their data requirements and reporting needs.Define reporting requirements and translate them into actionable deliverables.Evaluate reporting tool options (Tableau, Power BI, or others) and recommend the best fit for the organization.Develop and implement a reporting strategy to improve data visibility and decision-making.Manage stakeholder expectations and effectively communicate project progress.Ensure data quality and accuracy within the reporting solution.Qualifications:Strong business analysis skills, including requirements gathering, process mapping, and data analysis.Proven experience with ServiceNow, including data modeling and reporting capabilities.Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.Ability to manage multiple priorities and meet tight deadlines.Proficiency in data analysis tools and techniques.Preferred SkillsExperience working in banking
