Customer Experience Position
3 weeks ago
The Customer Experience (CX) team at GHD Digital, Products and Platforms team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. The Head of Customer Experience is responsible for the end-to-end journey our customers experience with GHD Digital Products and Platform team globally.
In the problem-solving business, it helps to be restlessly curious to deliver community change.
Our vision is to ensure energy, water and urbanization are made sustainable for generations to come. As part of our digital transformation business, you’ll help clients unlock innovation, embrace the future and change communities for good.
And we’ll help you stimulate new thinking, accelerate your career and connect you to projects that really matter.
Join our team of over 600 data scientists, design thinkers, immersive digital consultants, project managers and innovators, all working to create positive change for generations to come.
Work with sales to expand revenue in accounts through new products and expansion opportunities
Tailor CX programs to meet the needs of customers at various stages in the customer journey and different segmentation needs
Work collaboratively with and influence other departments, especially Product and Sales, to achieve business unit and company goals
Track and report metrics and measures of business performance and customer health; Ensure processes and procedures are implemented to ensure efficient delivery
Experience scaling SaaS teams and/or expanding regions, markets, product lines
~ Confirmed experience leading teams who drive growth within existing accounts through new and expansion sales, exceptional retention rates and customer engagement and advocacy
~ Strong executive presence and business interpersonal skills (multilingual is a plus)
~ Relevant bachelor's degree
Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.
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