Digital Client Servicing Director at Sun Life
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Elevate your career as the Director of Digital Servicing at Sun Life, where you'll drive digital client self-service and channel shift initiatives in a hybrid work environment. Lead the charge in transforming digital servicing while aligning with business strategies for optimal client experiences. In this director-level role, you will collaborate with cross-functional teams to understand contact drivers and strategically pivot clients to digital channels. The position demands expertise in digital strategy, a strong focus on analytics, and the ability to innovate within the digital landscape to enhance client interactions. Key Responsibilities:
- Develop and execute digital servicing strategies for self-service outcomes
- Collaborate with teams to reduce inbound call volume
- Lead identification and prioritization of digital initiatives
- Create performance metrics to assess success
- Drive digital journey improvements and strategic reporting
- Bachelor's degree in business or related field
- 5-10 years of experience in digital strategy
- 3-5 years in senior management position
- Proven experience in digital transformation initiatives
- Bilingualism required for Quebec interactions
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