Online Customer Care Agent

1 month ago


Kelowna BC, Canada Canadian Restaurant Supply Ltd Full time

You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
You are excited to help customers, are patient, empathetic, and passionately communicative. You are good at solving problems, are confident at troubleshooting, and will investigate if you don”t have enough information to resolve customer complaints. Manage incoming calls and online inquiries
Build sustainable relationships and trust with customer accounts through open interactive communication
Follow communication procedures, guidelines and policies
Keeping up with product and service information and updates
Creating and maintaining a database of current and potential customers
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; Explaining and demonstrating features of products and services
Staying informed about competing products and services
Proficiency in Microsoft Office
Strong phone contact handling and active listening skills
We offer Competitive Remuneration, Profit Sharing, Health Spending Account and Training. If you are interested in joining our team for the position of “Customer Support Agent”, please click the button below.
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