Account Manager

3 weeks ago

Richmond BC, Canada Richmond Wholesale Meat Co. Full time
  • Reports To: Director of Account Management and Logistics

Richmond Wholesale is a global wholesale food distribution enterprise with a proud legacy serving hotels, restaurants, retailers, and the U.S. military at home and abroad.

Our organization’s culture is defined by the values of Humbly Confident, Mindfulness, Collaboration, Customer Success, and Innovation. If these values are inspiring to you and you thrive in a team-based environment, then this may be a great opportunity for you.

We offer:

  • Outstanding company culture: work/life balance and employee recognition programs
  • Comprehensive benefits package, including medical/dental/vision insurance, 401K, paid time off, and many more perks

Position Summary:

Responsible for the seamless process of the customers’ orders from the time received to the time shipped. Ensures effective collaboration, attention to detail, and timely communications with Account Managers, Logistics Coordinator, Purchasing, and Operations teams leading to total customer satisfaction.

Job Responsibilities:

  • Creates sales orders within 24 hours for all new orders received from customers.
  • Ensures accuracy on pricing for all orders.
  • Creates containers in xTuple; keeps White Board current with accurate load/ship dates.
  • Ensures all customer lead times are maintained consistently.
  • Work with the Logistics team on all transportation needs & container bookings & container live loads & dispatch.
  • Work with the Purchasing team to ensure all customer lead times are maintained.
  • Utilize ASANA for tracking of orders & internal communication.
  • Addresses email requests from customers, ensuring all deadlines are met.
  • Daily follow-ups on unresolved tasks to maintain 100% fill rate.
  • Maintains 99% accuracy on all customer accounts
  • Utilizes job knowledge to resolve problems; suggests strategic order processing opportunities to improve customer satisfaction.
  • Resolves customers’ claims by researching and working with support teams.
  • Will backup the other Account Manager’s desk as needed.
  • If assigned Coastal Pacific Account – will process containers in Coastal’s DSS System.
  • Must reconcile customers’ consolidated inventory weekly.
  • Strictly adheres to Richmond Wholesale’s employment policies, departmental operating policies, and all federal and state regulatory and compliance laws pertaining to our business and industry.
  • Actively maintains a collaborative spirit/dialogue with other departments and Associates to promote workplace harmony and productivity, embracing and fostering the Company’s mission.

Preferred Qualifications:

  • High school diploma or general education degree (GED).
  • Ability to calculate figures and amounts and apply basic math concepts.
  • Detailed oriented
  • Critical and analytical thinker
  • Able to multitask and prioritize workload.
  • Experience in Microsoft Outlook, Word, and Excel is required.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

  • Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.
  • Ability to understand, speak, and write grammatically correct English in order to convey messages and correspond articulately and professionally.
  • Possess public communication skills that allow a professional representation of Richmond Wholesale to a variety of business, government, and community customers and associates.
  • Must be detail-oriented with strong organizational skills and have consistent and disciplined follow-through.

Problem-Solving

  • Able to calculate figures and amounts and apply basic math functions
  • Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

  • Frequently required to sit for extended periods to perform deskwork or type on a keyboard.
  • Regularly required to hear and speak to communicate orally effectively.
  • Required to stand, walk, and climb stairs to move about the facilities.
  • Handle materials, reach overhead, kneel, or stoop in order to conduct business.

WORKING CONDITIONS

The work environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.

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