Rental Office Manager

2 weeks ago

Calgary AB, Canada Richardson Executive Search Full time

Our client, a growing and reputable national transportation solutions company, is seeking a Rental Manager to lead the Rentals department in Calgary, AB. The Rental Manager is responsible for the department’s operating performance, customer satisfaction, positive employee culture, health & safety, budgets, and vendor relations.

The Driving Force is in the business of solving problems, delivering on promises, building community, and driving better opportunities for our customers and partners—every time.
Since its first opening in 1978, Driving Force has grown from humble beginnings to become one of the largest fleet management and transportation solutions providers in Canada. They proudly offer quality, work-ready vehicles, high safety standards and superior customer service. For more information, please visit their website at:

Read, understand, and comply with TDFG safety policies, safe work practices, procedures, and rules as well as any OHS legislation as it applies to their work.
~ Training compliance above 98% (all training, especially H&S onboarding & review of Hazard Assessments).
~Training, Scheduling and Supervision
Planning and maintaining appropriate staff levels, which includes onboarding and off-boarding, in accordance with Human Resources, and choosing the team that delivers the best results for the Rental department.
Supervising, leading, training, and mentoring branch employees on agreed company culture, brand messaging and policies.
Ensuring regular performance reviews of rental employees are conducted as per the company performance management program.
Planning and facilitating regular meetings to communicate process improvements, cultural messaging, and other important company information to rental employees.
Fostering customer relationships by building rapport, and becoming familiar with the specific needs, expectations, and requirements of target customers.
Monitoring employees on delivering TDF Group’s customer experience program.
Monitoring customer reviews online to ensure service quality and protect DF's public image.

Department Budget, Finance, and Risk Oversight
Participate in Budget planning with the Branch Manager.
Maximizing sales revenue and vehicle utilization according to company policies and guidelines.
Work with Credit to help set up new accounts and collect outstanding invoices.
Ensuring Rental staff are appropriately trained on identifying potential customer fraud and/or theft.
Actively promoting TDF Group Rentals services in alignment with company brand policies and standards.
Create, maintain, and develop several corporate accounts within the specified branch region.

Asset Management
Participating in pre-fleet ordering, fleet receiving, rig-up and de-fleeting according to company policies and guidelines.
Monitoring the vehicle fleet and making unit recommendations to increase utilization, identify excess inventory and increase profitability.
Participating in fleet-sharing strategies to ensure customer standards and company policies are uniformly maintained across the branches.
Minimizing the movement of fleet where possible to manage costs.

Process and Brand Integrity
Taking the initiative to be aware of changes to applicable company policies relating to employees and the department.
Maintaining high standards of vehicle presentation and safety by cleaning, servicing and/or repairing vehicles by company standards and policies.
Ensuring the customer-facing area, bathrooms and yard are always clean and tidy.
Assist corporate departments with the testing and implementation of new technologies and processes.
Using and maintaining the company’s fleet and customer databases (UnitMaker, SYNC, etc.)

Valid Driver’s License and Driver’s Abstract acceptable to TDFG Driver and Vehicle Safety Program (to drive company vehicles).
Demonstrated planning and time management skills.
Exceptional interpersonal and relationship-building skills.
Competent with Microsoft Office applications.
Additional qualifications may be required if the position is designated as a Commercial Driver.

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