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Remote Account Manager
16 minutes ago
At OneLocal, we know that marketing isn't just about buying ads anymore. We also know how hard it is to keep up with rapidly changing technologies. OneLocal provides SaaS solutions to small and medium businesses (SMBs) across the world. We offer our clients a broad range of digital marketing solution products that are impactful on their own, but even better together. We aim to be the perfect solutions partner by bringing together the right mix of technologies and local marketing expertise. Account Manager
The ideal candidate is a customer-centric, pro-active individual who is looking to join an early-stage technology company and drive growth and innovation. Drive Success at Scale : Proactively manage a diverse portfolio of 100+ local businesses, taking full ownership of their success and maintaining a targeted net retention rate.
Regularly lead performance reviews with clients to demonstrate the value of the OneLocal suite, analyze ROI, and align our solutions with their evolving business goals.
Work within a high-performance ecosystem, partnering with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists to ensure seamless handoffs and expert execution.
Anticipate & Solve : Act as a proactive problem-solver by identifying potential churn risks or technical hurdles early, ensuring every client reaches their desired outcome.
Champion the Platform : Go above and beyond to ensure clients are fully leveraging the OneLocal platform, turning local business owners into long-term brand advocates.
You've got our customer's best interest in your mind and will do whatever it takes to help them be successful with our solutions
~ Experience working with small & medium businesses is an asset but not required
~ 2 or more years experience as a Client Success Manager / Account Manager in one of the following environments:
~ Marketing Agency
~ Ability to understand customer needs and determine its fit to our product offering
~ Ability to quickly build rapport with clients and turn them into long-term partnerships
~ Familiarity with CRM Platforms, ideally Salesforce
The opportunity to have a major impact at a growing company that is helping small and medium sized businesses grow their digital presence
~ Remote first: We are committed to a remote-first work environment with occasional team gatherings in Toronto and other hubs. 3 weeks paid vacation + 5 paid personal days
~ Virtual social events: coffee chats with your colleagues and happy hours
At OneLocal, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly create the best company culture possible. We strongly encourage applications from candidates of all backgrounds, experience, and perspectives regardless of race, gender, sexual orientation, marital status, age, citizenship, disability, and national origin.
