Broker Business Administrator

Broker Business Administrator page is loaded Broker Business Administrator
Apply locations Regina, SK time type Full time posted on Posted 3 Days Ago job requisition id R5262 Do you value integrity and innovation? How about passion and caring? Work Location : This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office (Regina Head Office) on a scheduled rotation once probation and training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.
The Broker Business Administrator is responsible for the administration and operational support of the partnerships between Regional Business Development and brokers. The position also provides operational support to business line areas for digital operations and digital initiatives that support Regional and Corporate Business Development. The Broker Business Administrator provides operational support for broker training, broker websites, and broker compensation programs; analyses and interprets eService submissions and Broker Loan data; and is responsible for regional and corporate monthly, quarterly, and yearly reports. The position assists with the administration of the broker agreement and dissemination of information to brokers in all regions.
Corporate Business Development Administration
Provides support to Regional and Corporate Business Development management as it relates to brokers’ books of business, contracts, and communications with brokers.
claims activity reporting, portfolio transfers).
Interprets and analyzes data from various reports and provides detailed written reports.
Coordinates the administration and management of the Broker Agreement for brokers.
Administers the setup of Broker portal web IDs to provide brokers access to the Commercial Quoter and Commercial Express software.
Transfers books of business (highly sensitive and complex) between brokers.
Responsible for regional and corporate monthly, quarterly, and annual reporting (e.g., broker PW PIF, loan activity, training, RRSP).
Primary contact for broker management system rules and processes.
Coordinates the administration of corporate broker communication via broker bulletins and broker emails for all regions.
Recommends improvements to applied standards and practices for broker management processes and procedures.
Maintains and coordinates content, including the testing of the content placed on broker portals (e.g., contact information, online library of current rate manuals, forms, wording booklets, and brochures).
Approves broker access and coordinates corporate information available to participating broker partners in ProNavigator (external vendor) application.
Ensures that broker accreditation hours for broker training are recorded accurately and certificates are distributed to participants.
Coordinates and manages registration and broker accreditation logistics for the annual broker convention and other broker-facing events.
Maintains the online SGI CANADA University course library, broker training calendar, and courses available on the broker portals.
Maintains and administers the internal Corporate Business Development broker-facing event calendar.
Coordinates and maintains broker training events, including registration, survey, assembly of broker packages, and communications.
Develops and maintains processes and procedures related to all administration for Corporate Business Development governance and audit purposes.
Monitors and provides oversight to clerical staff, including delegating, reviewing, and approving quality of work (e.g., ensure procedures are followed relating to portfolio transfers, contract administration, and electronic broker files).
Performs all monthly reconciliations (e.g., Develops and maintains technical and descriptive documentation, manuals, and templates.
Digital Services
Works with Regional Business Development and brokers to identify, document, and resolve pain points in the use of digital solutions and pursues opportunities to make improvements.
Facilitates certification processes to ensure partners’ use of digital services aligns to documented standards for connectivity, security, authentication, data transfer, and accuracy.
Supports the delivery of new technology by communicating/translating business decisions to IT delivery teams (internal and external).
Provides technical support to Regional Business Development and brokers for supported digital capabilities.
Monitors, assesses, and reports on the usage of corporate digital solutions.
Supports the analysis of documents and reports, and monitors system issues identified by brokers that determine the severity of the issues to assist in prioritization decisions.
Assists in developing processes for operationalizing pilots and the delivery of training to transfer the support of the digital capabilities to the appropriate operational areas.
Supports the development of digital training materials.
High Performance Team & Culture
Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.
Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.
Actively applies knowledge to support transformation and strategic initiatives of the corporation, while participating and advocating change and applying a growth mindset.
TECHNICAL KNOWLEDGE & SKILLS
Knowledge of broker management and the programs administered by Corporate Business Development Administration.
Knowledge of the overall organization and functions of SGI and its business partners.
Knowledge of digital solutions SGI provides to partners.
Skill in the use of Microsoft Office products and customer management software.
Knowledge of the methods, techniques and procedures used in technical analysis (procedural, product, financial, research, and statistical) within Corporate Business Development Administration.
Knowledge of corporate and web analytic reporting tools (e.g., building queries, dashboard, reports, identifying tags, etc.).
Knowledge of digital technical design concepts (e.g., Knowledge of customer experience management concepts and best practices.
Knowledge of process mapping and ADKAR change management principles.
Two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business or Information Technology, or defined equivalency.

3 – 5 years’ relevant experience in supporting broker programs and administration or insurance solution support and delivery.

We’ve embarked on a path of digital and cultural transformation, building on our history of innovation within the industry, and advancing our customer and employee experiences. Part of the SGI experience that our employees value the most is the community of co-workers around them. We care about the communities we work and live in, care for each other like family, and commit to a safe, respectful and inclusive work environment. We recognize and embrace diversity, celebrating our differences and our similarities.