YWCA Toronto

YWCA Toronto transforms lives. As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality

Internal and External Job Posting
Administrative Assistant, YWCA JUMP Scarborough & Health Connect Programs
YWCA JUMP Scarborough & Health Connect
JOB ID: JUMP1048

Employment Type: Full-Time, Permanent
Work Hours: 35 hours per week
Salary: $44,665 (per annum, Level 3), plus comprehensive benefits
Location: 3090 Kingston Road, Suite 205, Scarborough, ON, M1M 1P2
Internal Application Deadline: Monday, May 13, 2024
External Application Deadline: Wednesday, May 15, 2024

JOIN OUR TEAM

YWCA Toronto strives to uphold anti-discrimination practices and anti-oppression principles to ensure that the rights of all individuals are respected and protected. We work to promote a climate that is welcoming of all women and individuals who identify as Trans, intersex, non-binary, agender, and/or Two-Spirit. We encourage applications from women and gender diverse people from all races, ethnic origins, religions, abilities and sexual orientations. The Administrative Assistant is responsible for providing front desk, reception, administrative support, outreach and program support, data entry and accounting support.

ABOUT YWCA TORONTO – YWCA JUMP SCARBOROUGH

YWCA JUMP Scarborough is a settlement program for newcomer women, female youth and gender diverse people in Scarborough and surrounding areas. The program has a strong employment emphasis paired with services addressing the adaptation, settlement and integration needs of newcomer women and female youth. A comprehensive portfolio of services include: needs and assets assessment, information and orientation, pre-employment, job search and skills training programs, wellness and mental health supports, community connections and professional networking opportunities; satellite workshops are offered in the North/East end of the GTA.

KEY RESPONSIBILITIES

• Answers, screens and redirects calls on a busy switchboard;
• Greets and directs clients and visitors to appropriate services;
• Promotes and provides information about services and other YWCA programs on the phone and in-person;
• Monitors incoming calls and in-person inquiries to ensure client receives timely and appropriate level of staff attention;
• Pre-screens, assesses and refers clients to appropriate programs and information session;
• Provides in-person reception duties, ensuring a welcoming environment for participants and the general public; answers participant inquiries via in-person, telephone, and email, refers participants to community resources as required;
• Types correspondence and documents as required schedules and sets up meetings/appointments as requested, including booking space and equipment, moving furniture and equipment, arranges for refreshments;
• Assists in participant outreach, pre-screening, and acceptance into the program; uploads client information on tracking databases and spreadsheets;
• Helps with set-up for events involving transporting materials, lifting boxes, banners etc;
• Assists in processing accounts payable entries into the Finance Department program;
• Shares responsibility for building security, including opening and night lock-up.

QUALIFICATIONS

• In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g., business administration, commerce or related field). (Cases for Equivalency will be considered);
• 1-3 years’ experience delivering office administration in customer facing environments is required;
• Advanced computer skills in Windows, Word, Excel, Internet, and database applications;
• Very strong organizational skills and detail-oriented with the ability to follow through on competing tasks and meet deadlines;
• Superior customer service, verbal and written communication skills;
• Able to work flexible and extended hours;
• Able to travel and use public transport for outreach activities;
• Motivated to engage with a variety of people (e.g., participants, employers, guest speakers) and deliver exemplary service and maintain discretion, ethical boundaries and confidentiality;
• Demonstrated skills in resolving client concerns, dealing with a diverse range of participant needs, upholding respect and diplomacy when handling challenging situations;
• Ability to thrive in a consistently changing work environment and work;
• Ability to work both in a team and be self-directed to work independently;
• Experience using, OneDrive, Eventbrite, Zoom, MS Teams, LinkedIn and/or Learning Management Software is an asset;
• Marketing experience is an asset;
• Knowledge of another language an asset (e.g., Mandarin, Urdu, Hindi);
• Healthcare experience and/or healthcare connections will be considered an asset.

In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees are required to be fully vaccinated with a COVID-19 vaccination series by October 30, 2021. As a condition of hire, new staff will be required to submit proof of vaccination prior to their first day of work. The YWCA will consider written requests for accommodation under the Human Rights Code on a case by case basis and will accommodate those individuals who are legally entitled to accommodation.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. This position is within the Bargaining Unit. For internal applicants, this position is secondable.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code. We encourage applications from women and gender diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

If contacted, please advise us if you require any accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto is a Scent-Sensitive Workplace.