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Quality Assurance Analyst

1 month ago

Toronto ON, Canada LAWPRO Full time
Quality Assurance Analyst – CO-OP Placement

Reports to: TP Business Analyst
Department/Division: TitlePLUS
Employment type Co-op Student – 4 month contract
Location: Toronto, Ontario

Lawyers’ Professional Indemnity Company (LAWPRO) is an insurance company that provides professional liability insurance to lawyers in private practice in Ontario and provides TitlePLUS title insurance coast-to-coast. We are a highly rated insurance company with an “A” rating from A. M. Best, a leading rating agency. Our central downtown location, our high-functioning professional staff, and our commitment to working with employees to help them realize their career development goals are company trademarks.

During this four-month work term, the Quality Assurance Analyst will have the opportunity to help ensure the best customer experience as well as operational efficiency of TitlePLUS software by assisting and applying the principles and practices of software quality assurance. This typically includes running tests, identifying errors and providing feedback to ensure our platform meets the evolving needs of our customers.

Job responsibilities

Under the guidance and in collaboration with a mentor/Business Analyst, the Quality Assurance (QA) Analyst will:

  • Compose, refine and document test plans/scripts to ensure the reliability and functionality of the TitlePLUS+ portal
  • Collaborate in the refinement of test procedures and test cases, i.e. feature focused and regression
  • Execute test plans/cases in multiple environments, i.e. pre-production and production environments
  • Communicate quantitative and qualitative findings from the test results to the cross functional product team
  • Document all the defects that are found during testing cycle.
  • Analyze range of scenarios, business and technical requirements
  • Ensures the product feature adheres to the product requirements/specifications with an eye to end user experience (UX)
  • Participate in all aspects of QA lifecycle. These include: QA estimating & planning, QA reporting & documentation.
  • In concert with the Business Analyst, track and conduct historical analyses of test results.
  • Review test cases/scenarios to make sure all requirements are covered.
  • Participate in UAT smoke test (system shake down testing).
  • Collaborate with the development team to reproduce observed issue.
  • Support production deployments, participate in Production Verification Tests (PVT).

Qualifications

  • Familiarity with web app authentication and authorization principles, i.e. JSON web tokens
  • Excellent communication skills, verbal and written comprehension and expression
  • Strong analytical and problem-solving skills
  • Information ordering
  • Keen attention to detail
  • Familiarity with iFrame, modal window, tab out user interfaces an asset
  • Familiarity with iterative software development practices, i.e. Agile methodology is an asset
  • Ability and flexibility to work off hours

Diversity and inclusion matter at LAWPRO. If contacted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Hybrid work options are available.

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LAWPRO provides errors and omissions insurance to more than 27,000 members of the Law Society of Ontario . LAWPRO's TitlePLUS title insurance program is available to Canadian lawyers and Quebec notaries.

The offices of LAWPRO are located on the traditional territory of many nations including the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat peoples. Toronto is covered by Treaty 13 with the Mississaugas of the Credit. LAWPRO respects and acknowledges the histories, languages, knowledge systems, and cultures of First Nations, Metis, and Inuit nations.

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