Expert Data SAP H/F

3 weeks ago

Canada SAP Fioneer GmbH Full time

SAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.  
Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. Benefiting from a broad network of partners, we aspire to be more than just a vendor: a reliable and safe pair of hands that is there today and tomorrow to put financial services organizations at the cutting edge – from established players to disruptive challengers. 
As a global business with 1,000 employees in 22 offices cross 17 countries, SAP Fioneer’s pioneering spirit is fueled by bold creativity and underpinned by its rock-solid technology.
As operations support expert you are managing our Service Desk improvements, ensuring relevant processes and templates are in place. This includes designing and building dashboards, supporting compliance and quality assurance initiatives, managing capacity planning, supporting service delivery teams and improving operational processes.
Manage quality assurance processes within Application Management Services including operational procedure documentation, job aids, how-to’s
Responsible for insights across the different customers, processes, resource availability, contract agreements etc.
Manage capacity planning, vendor processes and customer invoicing support
Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different division of SAP Fioneer
Support customer project team requests related to Service Desk features and processes
Support project management tasks for Application Management Services related initiatives and projects
Monitor progress continuously and make detailed reports on measurable items, such as budgets, milestones, and risks
Experience in the financial services environment, ideally with SAP solutions is mandatory.
Good communication and presentation skills in English
Experience in project management methods and tools, especially agile project management and Atlassian tools (Jira and Confluence)
Open minded and creative thinker
Good analytical skills- Ability to deconstruct information into smaller categories in order to draw conclusions including logical reasoning, critical thinking, communication, research, data analysis and creativity
Fast-paced start-up type culture with an experienced team, strong brand, and an enviable product portfolio
Flexible working policy, so you can work when and where it's comfortable for you.

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