Customer Service/Shipping Coordinator

4 weeks ago


Toronto ON, Canada EightSix Network Inc Full time

The Customer Service Administrator is responsible for assisting with shipment orders in liaison with UPS and preparing administrative documents for customer order tracking. This position will be a key player in supporting our customer service team to ensure a seamless delivery process.
Opening and Closing UPS trucks
Loading and managing shipment orders on UPS trucks
Updating SAP with tracking information
Maintaining accounts in assigned coverage of territory(s)
Resolving customer complaints and conflicts with patience and courtesy
Responsible for payment collection through Credit Cards, wires, and cheques
Creating Delivery Notes and passing them on to the warehouse for shipping
Other responsibilities and accountabilities as assigned by the Customer Service Manager, and management.
Proficient in MS Office Applications
Productive and efficient in planning and executing work
Service driven with exceptional attention to detail
Productive and efficient in planning and executing work
Experience with SAP is considered an asset
Sunpan Trading & Importing Inc. is an equal opportunity employer, and we believe that diversity is the reason behind our success. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, accommodation will be provided in all parts of the hiring process. Our HR department will consult with you so that arrangements can be made for reasonable accommodation.
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