Organizational Change Management Specialist

2 weeks ago

Montréal QC, Canada Insight Global Full time

Organizational Change Management (OCM) Specialist Location: Montreal, QC – Hybrid (3 days onsite; client site is 10 minutes from office) Role Overview: We are seeking an experienced Organizational Change Management Specialist to lead change initiatives for a major migration project from Google Workspace (GWS) to Microsoft 365 (M365). The ideal candidate will design and deliver end-user experience strategies, training content, and communication plans to ensure smooth adoption and engagement. Key Responsibilities: Develop and execute OCM strategies aligned with ADKAR or Prosci methodologies (Rotter's and Kotter's 8-Step Model familiarity is a plus). Create end-user training content including: Simulated training modules PowerPoint decks Micro-learning videos for self-service Design and manage communication plans for migration and adoption initiatives. Collaborate with backend technical teams to align change activities with platform readiness. Drive stakeholder engagement and manage resistance through structured change interventions. Utilize tools such as MS Teams, SharePoint, and ServiceNow for collaboration and ITSM processes. Support service desk readiness and ensure ITSM controls are integrated into change plans. Required Qualifications: Bilingual (French & English) – verbal and written proficiency. 5–10 years of experience in Organizational Change Management within IT transformation projects. Proven experience in end-user experience design, training development, and migration projects. Strong knowledge of OCM frameworks: ADKAR, Prosci (mandatory), Kotter's 8-Step Model. Familiarity with ITSM tools (ServiceNow preferred). Background in service desk operations and change control processes. Preferred Skills: Excellent communication and stakeholder management skills. Ability to create engaging, user-friendly training content. Strong analytical and problem-solving skills for adoption challenges. Work Environment: Hybrid schedule: 3 days onsite in Montreal. Client site located 10 minutes from office.

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