Senior Developer

3 weeks ago

Montréal QC, Canada Alteo Inc. Full time

Job Description Alteo is looking for a Senior PL/SQL Developer for a permanent position based in Montreal.
Within the framework of customer SLAs, your main role will be to provide support and handle incidents reported by operational teams, and to supervise the Support team in resolving incidents, with the aim of meeting contractual commitments (deadlines, quality, cost).
Responsibilities:
Handle incidents with the aim of resolving them
Support the N2/N3 operations team and resolve production-related incidents.
Analyze incidents for the operations team, and recommend actions to be taken depending on the incident reported.
Ensure the necessary developments to resolve incidents
Ensure that unit tests are carried out and that documentation corresponding to modifications is drawn up before the system is put into production.
Ensure compliance with commitments/SLAs
Ensure compliance with commitments in terms of deadlines and quality of work supplied
Ensure compliance with standards specific to its activity
Contribute to the improvement of team indicators to enhance quality and the company's image.
Ensure compliance with selected development standards
Recommend ways of developing maintenance-specific procedures
Assist the operations team
Assist operations team in production roll-out
Validate deliverables / procedures for operations team / projects during Rollout
Assist operations team with requests for information
Train and support the operations team
Validate network improvements and ensure non-regression testing
Supervise on-site consultants to ensure customer satisfaction
Assign and monitor customer environments
Ensure that developments are carried out to resolve anomalies
Provide first-level support training and draw up KPIs
Carry out on-site support missions
Ensure the development of more junior team members
Be on-call according to the schedule, in order to intervene when required outside working hours.
Participate in on-call planning
Respond to incidents occurring outside working hours.

Profile:
~ DEC/BAC in IT or equivalent
~5-8 years' experience in a similar role
~ Familiarity with the electronic payment industry (an important asset)
~ IT project life cycle
~ C language
~ PL/SQL language
~ Shell system
~ Unix server
~ Testing techniques
~ Network certification (Visa, Mastercard)
~ PowerCard products
~ J2EE HTML model
~ Certification practices (Visa, MasterCard...) Back Office
~ Customer orientation
~ Compliance with commitments
~ Initiative-taking
~ Problem anticipation
~ Reporting & Monitoring
~ Involvement in the Quality approach
~ Good interpersonal skills
~ Team spirit
~ Initiative
~ Flexibility

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