Senior Logistic Manager

2 weeks ago

Vancouver BC, Canada Moe's Home Collection Full time €110,000 - €140,000

Design made simple for the modern home. Our passion lies in furniture and design, and it fuels our business. We’re entrepreneurial, challenging the status quo, embracing new ideas, and leveraging our agile structure to make smart decisions and find new opportunities.
Reporting directly to the COO, the Senior Manager, Logistics, oversees teams across Inbound, Forward, and Reverse Logistics. They are responsible for setting the strategic vision for the team, driving continuous improvement in our logistics processes, and elevating our overall level of service in delivering our products to our customers.

We take pride in our Logistics Team providing exceptional order execution and customer delivery; You are entrepreneurial, organized, detail-oriented, and passionate about logistics. Logistics Operations: Oversee all inbound, outbound, and reverse logistics operations, ensuring compliance with regulations, carrier performance, and service level agreements (SLAs) while aligning with broader corporate objectives.
Recruit, coach, mentor, and manage the logistics team with an emphasis on people development, ensuring efficiency and effectiveness in meeting metrics and KPIs.
Build and maintain a strong global carrier network, continuously improving transportation cost-effectiveness and service quality.
Analyze logistics processes and industry trends, leading projects to enhance operational efficiency, productivity, and service delivery.
Inbound Logistics: Oversee the import/export process, ensuring compliance with US and foreign government laws and regulations while expediting the flow of traffic to/from foreign destinations, including customs documentation and transportation. Ensure the team provides cross-functional visibility on inbound containers for effective warehouse planning.
Forward Logistics: Oversee all forward logistics across Wholesale, Digital, and Retail/Sales for Canada and the USA, while tracking and evaluating performance.
Reverse Logistics: Support the team in partnering with Resolutions to arrange return freight, where required. Partner with the Manager of Customer Care on insights/reporting for carrier claims and carrier-related escalations to improve service levels for customers.
Partner with Sales, Customer Care, Warehouses, and Finance to resolve escalations, ensure smooth execution of orders, and improve customer experience while building strong cross-department relationships.
Risk Mitigation: Develop contingency plans for logistics disruptions, including supply chain, geopolitical, or environmental risks.

6+ years of progressive leadership experience working across all areas of logistics and multiple carrier modes.
~ Degree in Supply Chain and Logistics and/or Business Administration with relevant work experience.
~ Strong understanding of best practices in customs and trade compliance, shipping, and distribution.
~ Experience with large parcel shipping, working with US carriers and different freight modes (LTL, intermodal, etc).
~ Ability to work effectively with other departments to align logistics and fulfillment operations with broader business objectives.
~ Excellent problem-solving, planning, process and policy development, and project management skills.
~ High level of experience with and understanding of SAP.
~ Advanced computer skills, including Microsoft Office programs (Excel, Teams, and Outlook).


Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources.
Hybrid environment with the opportunity to work remotely for two weeks per year.
Casual, dog-friendly, and open office with views of downtown Vancouver and the North Shore mountains.
Stocked kitchen with snacks, fresh fruit, coffee, and tea.
Free electric vehicle charging at our head office.
Office gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

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