Help Desk Specialist

2 weeks ago

Toronto ON, Canada Insight Global Full time

Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word, Excel, Outlook, etc.) * Strong client-centric mindset. You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it's the right thing to do * Familiar with Citrix VPN * Familiar with Windows Hello for business * Post-secondary education Previous experience in banking Nice to Have Skills & Experience Experience with live chat Job Description You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services, while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting. This is a 12 month contract, remote. One of the two position will be dedicated to night, shift start at 11PM until 7AM. The second role will be primarily working on days but can expect to be swap to an evening or overnight position to cover vacation\absences.

  • Customer Success Specialist

    6 days ago

    Greater Toronto Area, Canada Help Desk Technology Full time

    **Customer Success Specialist (Hybrid)** Help Desk Technology — Oakville, ON We are an innovative Technology Company, offering a challenging and exciting atmosphere in a comfortable work environment. You will enjoy a performance-based compensation package and the opportunity to make a difference in a growing and dynamic organization. We are looking for...

  • Help Desk Specialist

    3 days ago

    Toronto, ON, Canada Insight Global Full time

    Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...

  • Help Desk Specialist

    2 weeks ago

    Toronto, ON, Canada Insight Global Full time

    Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...

  • Help Desk Specialist

    1 week ago

    Toronto, On, Canada Insight Global Full time

    Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...

  • Help Desk Specialist

    1 week ago

    Toronto, ON, Canada Insight Global Full time

    Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...

  • Help Desk Support Specialist

    2 weeks ago

    Toronto, Canada hearinglife_Canada Full time

    **SCOPE**: Reporting to the Helpdesk Manager, the Help Desk Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...

  • Help Desk Support Specialist

    2 weeks ago

    Toronto, Canada hearinglife_Canada Full time

    **Scope**: Reporting to the Director of IT, the Help Desk Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...

  • Junior Help Desk Specialist

    2 weeks ago

    Toronto, Canada Flinks Full time

    **About Flinks** Flinks drives and empowers financial innovation by pushing the limits of what’s possible. As one of the trailblazers and advocates for open finance in Canada, Flinks has rapidly grown from its founding in 2016 to become a leader in financial data aggregation, data enrichment and open banking. Trusted by millions of individuals accessing...

  • Help Desk Specialist

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Required Skills & Experience * Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...

  • Help Desk Specialist

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Required Skills & Experience* Bilingual in English / French Some prior technical/help desk experience (1+ year experience) in Windows OS environment * You have strong knowledge of first and second level support; ability to multi-task and make sound judgments in a fast-paced, high stress environment; * Experience with Microsoft application software (Word,...