Quality Specialist

4 weeks ago

Mississauga ON, Canada Bayshore HealthCare Full time

Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also Canada’s Best Employers Forbes 2023 list.


As part of the Clinical Quality, Health Informatics Privacy Portfolio (CQ-HIP), the National Quality Specialist, under the direction of the National Director, Quality, Risk, IPAC, Patient Safety and Experience, provides leadership and support in the implementation, sustainability and integration of an enterprise Quality Framework and Strategy. Working with various business divisions, the main priority of the Quality Lead will be to advance a culture of safety, quality and clinical engagement. The Quality Lead will coordinate the development, implementation and ongoing evaluation of systems and processes to integrate quality and patient safety principles and practices throughout the organization. Additionally, the incumbent will provide support to the internal quality audit program, lead quality improvement projects, including the development and revision of enterprise wide quality/risk policies, procedures and training materials.



Strong understanding of an integrated approach to quality, risk, patient safety and experience
Provide direct leadership and support regarding Accreditation Canada Survey preparedness for various programs and divisions within Bayshore
o Collaborate with Accreditation Canada and key internal stakeholders to gather evidence and evaluate compliance and alignment to Required Organizational Practices, team standards, frameworks, policies, indicators, best practices and guidelines
Support the implementation of an enterprise Quality Framework and all of the related tactical activitiesLead corporate Quality Improvement initiatives as required
Internal Quality Audit Team (IQAT) coordination and support as required
Supports the continued management of the robust incident management approach and sustainability of a just reporting culture, including but not limited to facilitating critical incident management and clinical chart reviews, quality of care reviews, FMEAs and reporting of Patient Safety trends
Collaborate with the Clinical Practice Leaders to promote a high reliability learning culture by aligning the quality and patient safety principles with the organizational and departmental goals and objectives
Lead the development and delivery of Quality and Patient Safety related educational and communication materials
Builds capacity for quality improvement through coaching, mentoring and enabling staff throughout the organization
Supports committees and working groups related to Quality, Patient Safety and Experience activities as required
Supports the policy and procedure management process in partnership with the Clinical Quality and Risk Team and other key stakeholders
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives aligned to the goals of the Clinical Quality and Risk portfolio
Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Active leadership role in the design, implementation, adoption and sustainability of integrated digital health systems (e.g. electronic medical records, portals, etc.), for professionals and paraprofessionals, resulting in greater efficiency in the utilization of digital health systems for the delivery of safe, high quality evidence-based care.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
The Quality Lead reports to the Director, Quality, Risk, Patient Safety and Experience.

Previous experience in leading and facilitating Accreditation Canada survey readiness in a Large Healthcare setting
Strong knowledge and experience with conducting Quality of Care Reviews, Clinical Chart Reviews and FMEAs.
Experience in leading large scale projects and Change Management strategies
Certification and/or previous experience in Quality Improvement
Knowledge and experience in researching information, data analysis and using statistics
Good understanding of statistical concepts, Lean concepts and proactive risk management
intermediation to advanced skills in general, administrative or executive level writing skills;; fluency in written and spoken English.
Comfort with statistics and trends analysis
Familiarity and comfort with MS Excel Database design and management
Ability to communicate in French is a definite asset.
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