Business Analyst
2 weeks ago
We are one of Canada’s top providers of employee benefits administration software & HR technology solutions.
Our Mission is to empower people and businesses by creating innovative technology solutions.
We operate in a growing industry, and we take pride in having created a great working environment full of energy and enthusiasm to develop best-in-class solutions. We work in a fast-paced environment and aim to delight our customers and deliver on time. We take great care in allocating resources with the right skills & attitude to thrive and be a contributing part of the teams they operate in.
We provide the technology to streamline their benefits administration and automate their business processes, relieving them from a heavy administrative burden, and allowing them to focus their resources on other key areas in their business.
Under the supervision of the Solutions Manager, the Business Analyst is responsible for creating and documenting details requirements to support product roadmap, supporting IT solutions for the organization and all stakeholders.
Benefits / insurance software solutions. Uses company templates and documentation standards, brings experience to improve these tools as appropriate
Apply documentation best practices to ensure effective change control methodologies
Supports and leads workshops to help stakeholders understand the suggested and documented solutions
Works with UX designers, as needed to support some design initiatives
Ensures that the needs of all stakeholders for the system are considered, discussed and documented with appropriate technical or other solutions
Develops and updates applicable document templates for suite of deliverables from solution workflows to detailed project deliverables
Based on capacity, supports other projects and solutions department initiatives
Education, or equivalent training, and experience in one of Business Analysis, Solution Analysis, Process Analysis, Technical Writing or similar role
Very good English writing and communications skills
Education, or equivalent training, and experience in Payroll and HRIS process and file integrations
Experience with any of the following is also desirable: benefits administration, insurance, claims or pension operations (large or small market), or finance
Ability to work (speak, read and write) in French is an asset
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