Virtual Systems Administrator

2 weeks ago

Ottawa ON, Canada Lightspeed Restaurant Full time

We’re looking for a  Saas System Administrator to join our Service Desk team. In this role, you will have the chance to promote the adoption of cutting-edge IT and SaaS technologies while aiding the organization's expansion. You will collaborate with other SaaS Systems Administrators to manage and execute Lightspeed's IT platforms, third-party systems, and security requirements comprehensively. Moreover, you will provide essential coaching to the Service Desk staff, nurturing their development into potential Systems Administrators.
Provide technical support to end-users, with issues that require a SaaS Systems Administrator, by responding to inquiries, diagnosing and resolving hardware and software problems, and escalating complex issues to higher-level support when necessary;
Maintain and improve Lightspeed’s core IT and SAAS services such as Google Workspace, Atlassian, Slack, Zoom, OneLogin, and other platforms;
Collaborate with other IT team members to solve complex issues and contribute to IT projects and initiatives;
implement and maintain effective security systems to reduce business risk;
Develop audit-proof systems and records and create quality control and assurance processes to prevent and check errors; 
Strong hands-on experience in Service Desk technology and ITIL/ITSM:
Experience with Google Workspace, JAMF Mobile Device Management (MDM), OneLogin Identity and Access Management (IAM), helpdesk ticketing systems (ServiceNow, JIRA), and other applicable software services:
Experience supporting large environments of Macbooks and Windows users with an ability to troubleshoot issues patiently:
Programming experience with Bash, Python and/or Powershell:
Experience in planning, implementing, and maintaining various technology components to meet business requirements:
Ability to do your job in a remote environment;
Unlimited paid time off policy
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
ServiceNow
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