Vice-President, Planning Services

2 weeks ago

Markham ON, Canada Sienna Senior Living Full time

Sienna Senior Living (TSX: SIA), is one of Canada’s largest owners and operators of 81 seniors’ living residences, in addition to managing 12 residences for third parties. We offer care, support, services and housing in Aspira Retirement and Long Term Care to seniors/residents and their families. At Sienna, we empower our 12,000 team members across Ontario, British Columbia, Saskatchewan and Alberta to help residents live the life they desire and deserve. Reporting to the Executive Vice-President of Retirement Living, the Vice President, Resident Experience is a critical role that shapes the living experiences of our residents across the Aspira brand in Canada. You will spearhead the development of a comprehensive road map of programs and services that distinguishes Aspira as a leader in resident engagement, dining, and culinary services. Collaborating closely with the Retirement Operations and Clinical Leadership Teams, you will focus on enhancing the quality of life for our residents. Your mission will be to foster a vibrant, welcoming environment that encourages residents to thrive and feel at home, ensuring that all programs align seamlessly with the Aspira brand and meet our key performance indicators. Accountable for the development and implementation of high quality resident engagement/experience programs that that meet the diverse preferences, interests and recreational needs of residents across Canada
Increase brand reputation through the consistent achievement of execution excellence and profitability in the resident engagement operations
Ensure resident engagement programs and standards are maintained at each residence in compliance with Regulations, Sienna policies/standards and in alignment with the Aspira Brand
Elevate best practices in the spirit of increasing operational efficiency, performance levels and resident satisfaction
Accountable for culinary operations to deliver high-quality culinary & dining experiences that meet the diverse preferences and dietary needs of residents across Canada
Increase brand reputation through the consistent achievement of execution excellence and profitability in the culinary operations
Ensure Culinary standards and food quality are maintained at each residence in compliance with Regulations and Sienna policies/standards
Elevate best practices in the spirit of increasing operational efficiency, performance levels and resident satisfaction
Stakeholder Management
Cultivate strong relationships internally and externally to understand culinary and resident engagement needs across Canada, specific to each province, to support resident retention and satisfaction
Anticipate organizational needs, identify and support solutions to overcome barriers, and identify
Analyze market trends, resident feedback, industry best practices and resident feedback to identify opportunities for improvement and innovation and develop new programs that align to the Aspira brand
You hold a university degree or college diploma in business or a related field
With over 15 years of progressive experience in hospitality, retail, senior living, or a related industry, you've honed your skills in creating and leading successful teams
You operate with a strategic and growth mindset, consistently helping businesses achieve their objectives through careful planning and innovation
You have demonstrated proficiency in crafting and executing branding initiatives, strategic engagement plans, and resident-centered experiences
Your ability to work effectively with multiple senior stakeholders enables you to influence business outcomes significantly
You possess excellent presentation, project management, change management, relationship management, problem-solving, coaching, and conflict resolution skills
You have demonstrated experience in developing strong, effective working relationships and networks with key internal and external stakeholders, alongside relevant external organizations
You have a strong knowledge of change management, including stakeholder analysis, change readiness, organizational impact assessments, and process mapping, along with a working knowledge of tools like Voice of the Customer and 5 Why’s.
You have a passion for serving seniors and are committed to creating enriching experiences that enhance their quality of life
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
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