HR Analyst
3 weeks ago
HR Analyst
Calgary, AB
Description:
Brunel is seeking an HR Analyst for our oil and gas client to provide exceptional customer service to employees and leaders within a shared services environment. Specific accountabilities include managing all one-time resolution inquiries received via phone, e-mail and ServiceNow including triaging and/or escalating requests when appropriate. This position will also support ad hoc projects within the HR Advisory team.
Our ideal candidate will be able to deal with sensitive information in a confidential and professional manner. This individual will be highly adaptable, skilled at managing multiple priorities, and will possess strong organizational, customer service, and analytical skills in order to meet deadlines. This opportunity will appeal to those individuals who enjoy working in a fast-paced, collaborative, and dynamic work environment.
Responsibilities:
Provide excellent customer service support by responding to employee and leader inquiries via phone, e-mail and ServiceNow
Assign and oversee team cases and ensure SLA’s and KPI targets and maintained
Contribute to the HR portal and knowledge management strategy through the effective use of Service Now ticket documentation, tracking, and resolution
Support the development and maintenance of internal and external facing HR knowledge articles within ServiceNow
Maintain knowledge of organizational and departmental policies and procedures to answer general employee and leader inquiries while adhering to company values and practices
Assist with the creation of materials related to HR procedures and policies (e.g. process documentation, letter templates, FAQs, quick-reference cards etc.)
Build and maintain positive relationships within the team and across HR
Qualifications:
A minimum of 2 years of HR experience
Post-secondary Degree/Diploma with a focus in HR would be considered an asset
Proven customer service skills and required, including appropriate telephone and email etiquette
Experience working in an HR shared services operating model is preferred
Experience working in ServiceNow is preferred
Superior organization skills, along with the ability to effectively manage multiple priorities and maintain attention to detail
Must be legally entitled to work in Canada
What We Offer
Why work with Brunel? We are proud to offer exciting career opportunities from over 100 offices globally in 42 countries. Advancing your career takes time and effort – let us match you to your ideal position.
About Us
Brunel has a reputation for working with some of the best in the business. That’s what we continually strive for. Brunel provides the global recruitment and workforce services you need to lead your industry. With 45 years of market experience in Renewable Energy, Automotive, Oil & Gas, Life Sciences, Mining and Infrastructure, we help you finish major projects safely, compliantly, on-time, within budget and at the highest quality, so you can keep growing – anywhere in the world.
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