Client Experience Specialist
6 days ago
Reporting to the Manager, Client Experience, the Client Experience Specialist (CES) will be responsible for ensuring the success and satisfaction of our customers. The CES will serve as the primary point of contact for all day-to-day customer issues, building strong relationships, understanding our customers’ needs, and working closely with internal teams to deliver exceptional service. The CES goal will be to drive customer retention, expansion, and advocacy by proactively managing the customer lifecycle and delivering exceptional customer experiences.ResponsibilitiesBuild and maintain strong relationships with customers, acting as their trusted advisor and advocate within the companyDevelop and execute strategic account plans to drive customer success, retention, and expansionMaintain customer documentation outlining information about the customer and their servicesCollaborate with cross-functional teams, including Sales, Operations and Product, to ensure seamless onboarding, implementation and ongoing support for customersConduct quarterly business reviews with customers to assess their satisfaction, address concerns, and identify opportunities for improvementProactively monitor customer health and engagement, taking appropriate actions to mitigate risks and drive customer successIdentify and escalate customer issues and complaints to relevant internal teams, ensuring timely resolution and effective communicationOversee downgrades, upgrades of services and customer movesCollaborate with Sales to identify upsell and cross-sell opportunities, driving revenue growth within customer accountsServe as the voice of the customer within the organization, providing feedback and insights to inform product development, service enhancements, and process improvementsUpdate all activity in CRM and shared Reporting ToolsEducation & ExperienceProven experience in customer success or account management, preferably within the telecommunications industryPost-secondary education in Business, Information Technology or relevant fieldPrevious experience working with SalesForce is considered an assetSkills & KnowledgeStrong interpersonal and communication skills, with the ability to build rapport and effectively engage with customers at all levels of an organization Excellent problem-solving and decision-making abilities, with attention to detail Demonstrated ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlinesProactive and customer-centric mindset, with a passion for delivering exceptional customer experiencesNote: this is a contract position (6 months)Please submit your resume via email to: teragocareers@terago.caTERAGO is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. TERAGO will provide accommodations throughout the recruitment, selection, and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform TERAGO staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
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Client Experience Specialist
4 months ago
Toronto, Canada LifeWorks Full timeTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...
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Client Experience Specialist
2 weeks ago
Toronto, ON, Canada TERAGO Full timeReporting to the Manager, Client Experience, the Client Experience Specialist (CES) will be responsible for ensuring the success and satisfaction of our customers. The CES will serve as the primary point of contact for all day-to-day customer issues, building strong relationships, understanding our customers’ needs, and working closely with internal teams...
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Client Experience Specialist
6 days ago
Burlington, ON, Canada Worktech180 Full timeAbout Our Client: Our Client is a leader in employee recognition SaaS, specializing in strategic recognition and reward solutions that drive exceptional performance and appreciation.Role Overview: As a Client Success Specialist (CSS), you'll be pivotal in ensuring the success of our SaaS client solutions. You'll manage ongoing strategic initiatives, drive...
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Client Experience Specialist
2 weeks ago
Burlington, ON, Canada Worktech180 Full timeAbout Our Client: Our Client is a leader in employee recognition SaaS, specializing in strategic recognition and reward solutions that drive exceptional performance and appreciation. Role Overview: As a Client Success Specialist (CSS), you'll be pivotal in ensuring the success of our SaaS client solutions. You'll manage ongoing strategic initiatives,...
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Client Experience Specialist
5 days ago
Toronto, Ontario, Canada TERAGO Full timeJob Title: Client Experience SpecialistTERAGO is seeking a highly skilled Client Experience Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring the success and satisfaction of our customers.Key Responsibilities:Build and maintain strong relationships with customers, acting as their trusted advisor...
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Client Experience Specialist
5 days ago
Toronto, Ontario, Canada TERAGO Full timeJob Title: Client Experience SpecialistTERAGO is seeking a highly skilled Client Experience Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring the success and satisfaction of our customers.Key Responsibilities:Build and maintain strong relationships with customers, acting as their trusted advisor...
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Client Experience Specialist
3 weeks ago
Toronto, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Success Specialist to join our team at beBee Professionals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service and support.The successful candidate will be responsible for:Responding to customer inquiries and resolving...
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Client Experience Specialist
3 weeks ago
Toronto, Ontario, Canada beBee Professionals Full timeWe are seeking a highly skilled Customer Success Specialist to join our team at beBee Professionals. The ideal candidate will possess excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service and support.The successful candidate will be responsible for:Responding to customer inquiries and resolving...
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Client Experience Specialist
4 weeks ago
Toronto, Ontario, Canada Securian Canada Full timeAbout Securian Canada Securian Canada is a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve. With offices across Canada, we bring together strong local roots and expertise, a North American...
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Client Experience Specialist
2 weeks ago
Toronto, Ontario, Canada SENTALER Full timeJob SummaryWe are seeking a highly skilled Client Care Specialist to join our dynamic and entrepreneurial team at SENTALER. As a key member of our customer service team, you will serve as a brand ambassador, promoting our philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.Key...
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Client Experience Specialist
2 weeks ago
Toronto, Ontario, Canada SENTALER Full timeJob SummaryWe are seeking a highly skilled Client Care Specialist to join our dynamic and entrepreneurial team at SENTALER. As a key member of our customer service team, you will serve as a brand ambassador, promoting our philosophy and values while delivering exceptional client service for online and phone customer inquiries and store clientele.Key...
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Client Experience Specialist
3 months ago
Toronto, Canada Investment Planning Counsel Full time**Client Experience Specialist** Investment Planning Counsel (IPC) is one of the fastest growing independent wealth management companies in Canada. We are a diverse group of people all driven towards one goal: helping advisors build a better business through a remarkable client experience. **About Us** We specialize in financial planning for individuals,...
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Client Experience Specialist
4 months ago
Toronto, Canada Canada Life Assurance Company Full time**Job Description**: We are looking for a Client Experience Specialist. The primary responsibility of the individual is to support the Client Experience Team at the Financial Solutions Centre to effectively deliver on providing exceptional customer experience. The individual uses expertise to identify and meet the needs of clients and offer resolution to...
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Client Experience Specialist
3 weeks ago
Toronto, Canada Fidelity Investments Full timeJob Description This is a hybrid role with a mix of remote and in-office working - Current work authorization for Canada is required for all openings._ Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services...
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Client Experience Specialist
6 days ago
Old Toronto, Ontario, Canada Fidelity Canada Full timeAbout the RoleFidelity Canada is seeking a skilled Client Experience Specialist to join our team. As a key member of our Client Experience department, you will play a critical role in ensuring our customers have positive interactions with our company throughout their lifecycle.Your primary responsibility will be to analyze and understand key touchpoints of...
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Client Experience Specialist
6 days ago
Old Toronto, Ontario, Canada Fidelity Canada Full timeAbout the RoleFidelity Canada is seeking a skilled Client Experience Specialist to join our team. As a key member of our Client Experience department, you will play a critical role in ensuring our customers have positive interactions with our company throughout their lifecycle.Your primary responsibility will be to analyze and understand key touchpoints of...
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Client Experience Specialist
1 week ago
Toronto, Canada TERAGO Full timeReporting to the Manager, Client Experience, the Client Experience Specialist (CES) will be responsible for ensuring the success and satisfaction of our customers. The CES will serve as the primary point of contact for all day-to-day customer issues, building strong relationships, understanding our customers’ needs, and working closely with internal teams...
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Client Experience Specialist
5 days ago
toronto, Canada TERAGO Full timeReporting to the Manager, Client Experience, the Client Experience Specialist (CES) will be responsible for ensuring the success and satisfaction of our customers. The CES will serve as the primary point of contact for all day-to-day customer issues, building strong relationships, understanding our customers’ needs, and working closely with internal teams...
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Client Experience Specialist, Inbound
4 months ago
Toronto, Canada MEDCAN Full timeAbout Us: Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and...
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Client Experience Manager
2 weeks ago
Toronto, Ontario, Canada SENTALER Full time{"h2":"Client Care Specialist Job Description","p":"At Sentaler, we're seeking a Client Care Specialist to deliver exceptional client service and promote our luxury fashion brand's philosophy and values. As a key member of our team, you'll be responsible for providing personalized, genuine, and caring client experiences through various communication...
