Innovation Manager

3 weeks ago


Mississauga ON, Canada OSL Retail Services Full time

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. OSL was established in 2012 in Mississauga, Ontario, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition. Our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. Our Vision is to be the premier sales organization in North America by 2025, enriching the lives of all people and the communities we live in. Our Values are, Belonging, Collaboration, Responsibility, Passion, Over Achievement, and Innovation.

We are currently seeking a Manager Process Innovation . The Manager will be responsible for leading a team tasked with maintaining the quality of internal and external data inputs to SCM Systems as well as optimizing KPIs through analysis of existing SCM processes. They will need to provide new process and system training to business owners, management of key company internal databases, data maintenance with respect to SCM, ERP and other internal operating support systems while ensuring their data quality, accuracy and completeness are core functions of the Manager.

The Manager will act as a consultant to Division leaders and work to provide innovation in tools and processes as well as business insights, which will enable achievement of sustainable business goals. Oversee related training and data infrastructure supporting SCM, ERP and other processes such as Overall SCM/ERP Standard Operation Process, and KPIs, and supporting data systems
Ensure ERP, SCM Policies & Procedures are reviewed and new policies and procedures in internal standard operating procedures are updated in the documentation system (GPPM)
Mentor and manage all staff activities (R&R, New Hire, Reviews, Setting objectives, Salary etc)
Manage project implementations following industry best practices from planning, executing, documenting and reporting progress through to completion
Establish timelines, ownership, and key milestones for all projects

Knowledge and experience with ERP (SAP is an asset), SCM, Retail systems is desirable
~Experience in project management is strongly preferred
~ Strong knowledge of database systems, KPI reporting and Business Intelligence software
~ Ability to communicate in writing, through email, reports, or orally administrative, safety and security matters to an audience that may include less technically oriented and trained listeners
~ Ability to plan, organize and prioritize multiple and simultaneous projects and assignments with proper timelines, ownership, and key milestones
~ Ability to lead and direct the activities of staff members to achieve personal and team goals and complete assignments within established time frames and specifications
~ Ability to develop tasks, work assignments, clearly define objectives and give direction with applied knowledge of alternatives and decision-making experience to guide subordinates


University degree, preferably in Management, Information Technologies or Engineering
SCM certification (APICS/SCMP) and /or other industry and project management certifications is an asset

Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.


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