Specialist - Rural and Northern Locum Programs

Ontario Health – Ontario
Full-time
R106751

At Ontario Health, we are committed o developing a strong organizational culture that connects and inspires all team members across the province. our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:
Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day
• Health care spending account
• Premium defined benefit pension plan
• 3 personal days and 2 float days annually
• Individual contributors start at 3 weeks’ vacation with 4 weeks at 2 yrs.
• Career development opportunities
• A collaborative values-based team culture
• Wellness programs
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

The Specialist is primarily responsible for assisting the Manager and/or Team Lead in delivering on program/operational mandates to deliver OH’s dynamic and complex Rural and Northern Locum Programs by executing key activities and developing the required deliverables. As part of this role, the Specialist develops and maintains the required processes, tools, and technology to implement and operationalize key activities and deliver on program plans.

The Specialist, Operations is responsible for key operational tasks for specific programs including providing front-lines service to communities, hospitals and physicians, managing stakeholder requests, maintaining database records, processing physician payments, and preparing program reports.

Here is what you will be doing:

• Performs the da-to-day operations for the delivery of a dynamic and complex locum program to support high-need rural and Northern hospitals/communities that are experiencing significant staffing challenges. This includes:
  • Maintaining a portfolio of locum physicians including recruitment, review of physician applications/eligibility, credentialling and contract management.
  • Maintaining a portfolio of hospitals/communities including review of participation applications/eligibility assessments, posting schedules, communicating program parameters and expectations, and performing ongoing program needs assessments.
  • Ensuring accurate and timely issuing of physician payments, including communicating payment parameters to locums and hospital/communities, processing expense and travel time claims and work with program leadership on review/audit and sign-off as part of a regular payments process.
  • Maintaining locum program IT solutions and databases, records and archiving requirements and data integrity.
  • Managing multiple projects to support program evolution and optimization while maintaining ongoing program operations.
• As a member of the locum program team, Specialist will support leadership on all aspects of program operations, issues, data, trends and options for program delivery. This includes:
  • Investigating, assessing, documenting, and providing options and recommendations to leadership regarding physician, hospital, and community program eligibility.
  • Assesses and develops operational policy recommendations for leadership, to improve overall program performance and operational efficiency.
  • Monitoring program/community locum needs and usage while proactively identifying program trends/potential issues for leadership.
  • Preparing presentations, briefing materials, statistical reports and external communications for internal management, the ministry, and other stakeholders.
• Provides customer service and stakeholder management with an excellent working knowledge of rural and northern healthcare, hospitals/communities and physician providers. This includes:
  • Maintaining relationships of trust and credibility with key program stakeholders, notably, hospital and physician leadership, healthcare administrators and locum physicians.
  • Regularly participating in discussions with physicians, communities, hospitals, ministry or other agency staff and stakeholders to provide program advice/resources and jointly brainstorm when there are local challenges concerning physician coverage or other health human resource issues.
  • Provides timely and diplomatic customer service and issues management to hospitals, community representatives and locum physician stakeholders to problem solve, communicate, and resolve all manner of administrative and logistical issues required to support physician coverage and patient access under significant pressures and tight timelines.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Here is what you will need to be successful:
Education and Experience

• Master’s degree preferred or Undergraduate degree in an appropriate discipline (health, social sciences, political sciences, business/health administration or another relevant field), or equivalent combination of education and experience
• Minimum three years of overall working experience, with a minimum of two years recent experience working within the healthcare sector.
• Current knowledge of the hospital/health care sector and health human resources issues.
• Experience leading/enabling small to medium-scale strategic projects preferably related to the field

Knowledge and Skills

• Problem-solving and facilitation skills are required.
• Excellent communication (written and oral) including developing policies, broad communications, knowledge transfer tools and project materials
• Superior oral and written communication skills, including the ability to develop and maintain collaborative working relationships, consult, influence, and build consensus with stakeholders.
• Excellent ability to analyze and interpret complex information to deliver a solution that meets the program needs.
• Ability to work well under pressure in a dynamic, fast-paced environment and use god judgement in assessing difficult situations with a degree of uncertainty or ambiguity.
• Research, analytical and problem-solving skills to investigate issues pertinent to the program, ability to find trends in program data, identify options, and make recommendations.
• Diplomacy, tact and political savvy to resolve complex issues, while remaining calm and poised in stressful situations. Demonstrated ability to work independently in a self-directed manner with minimal supervision, and as part of a team.
• Commitment to excellence, continuous learning and high attention to detail including planning, goal setting, reporting and analysis.
• Demonstrated analytical skills to prepare and maintain spreadsheets, use databases, produce accurate reports, and to report on trends, key issues and recommendations.
• Ability to exercise discretion to maintain confidential and sensitive personal information.
• Strong working knowledge of MS Office Suite (Outlook, PowerPoint, Excel, Word etc.).
• Experience partnering with internal and external stakeholders to find resolution for sensitive and complex issues.
• Demonstrated ability to work, both as a member of a team and independently, using sound judgement.
• Experience organizing and coordinating small and large meetings for various stakeholders.
• Proven ability to develop relationships with key stakeholders to establish trust, credibility, and respect.

Employment Type: Full-time Permanent

Salary Band: 4

Number of Positions: 3

Location: Toronto, Ontario (currently hybrid; subject to change)
All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Internal Application Deadline Date: March 15, 2024

Ontario Health encourages applications from candidates who are First Nations, Metis, Inuit, and urban Indigenous; Francophone; Black and racialized; members of 2SLGBTQIA+ communities; trans and nonbinary; and disabled.
We encourage applicants with accessibility needs to notify us if they have any accommodation needs in the application and/or interview process.

Note: As part of the initial recruitment screening process, applicants must confirm that they are fully vaccinated against COVID-19. If applicants are not fully vaccinated, they will be required to identify any accommodation needs pursuant to a protected ground under the Code. Applicants who identify an accommodation need will be required to provide supporting documentation with respect to their need for accommodation when requested by Ontario Health. If no such accommodation is identified, the applicant will not be eligible to proceed through the recruitment process.