Senior Manager

1 month ago

Toronto ON, Canada GS1 Canada Full time

Senior Director Community Engagement & Partnerships-T3400-5-P
Community Engagement
Employment Type: Full Time
The Senior Director of Community Engagement & Partnerships is responsible for leading the development and implementation of strategies that result in subscription growth and retention, for all industry sectors while improving the value and delivery of GS1 Canada service offerings. The Senior Director of Community Engagement & Partnerships will collaborate with and influence key stakeholders within organizations (data recipients, jurisdictions, license producers, and broker-distributors) to advance GS1 Canada’s sector adoption of global standards through the usage of our Industry Managed Solutions. Key metrics for this role may include subscribers’ retention, new subscribers acquired, subscriber satisfaction rating, and increase in adoption of all Industry Managed Solutions other products, and services.
Contribute to decisions in support of policy and strategic direction.
Work closely with the Vice President of Community Engagement & Partnership to develop and implement strategies and campaigns to drive new subscribers, establish programs to increase existing subscribers' compliance to Trading partner's requirements, reduce attrition, and increase adoption of global standards and GS1 Canada’s Industry Managed Solutions and services.
Direct the Community Engagement team to plan, initiate and manage campaigns to ensure cost recovery targets while delivering value to data recipients and data providers.
Handle customer escalations from the Community Engagement & Partnership team.
Ensure priorities of the team are managed and delivered, by directing and reviewing work, providing necessary training and development, and performance management.
Ensure teams are performing at an optimal level and are contributing positively to the department’s key performance indicators.
Liaise between the Marketing and Subscriber Service/Account Coordinator teams to ensure campaigns are conducted according to strategy.
Manage a continuous learning environment by executing training programs associated with GS1 Canada standards and services.
Lead departmental projects ensuring timely completion of deliverables, through creating milestones, identifying, and overcoming obstacles and leading the team effectively.
Lead the Cannabis workgroup and build relationships with all the different stakeholders within the workgroup.
Undergraduate degree or college diploma in Business.
Minimum 5 to 7 years related experience in a management role in an external facing customer environment. Preference will be given to those with B2B account management experience within large and medium-sized manufacturers and retail industry partners.
Proven leadership skills in motivating and educating team members, with a demonstrable track record in managing a high-performance team either in the office or remotely.
High level of proficiency with MS Office products.
Experience in utilizing CRM systems for tracking engagement activities and lead development.
Effective time management and organizational skills, and strong working knowledge of project management methodologies.
Ability to manage competing priorities and conflicting commitments.
Bilingualism (English/French) is considered an asset to engage with potential and existing subscribers and stakeholders across the country.
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