Technical Sales Specialist

4 weeks ago

Greater Vancouver Regional District BC, Canada KTI Limited Full time

Position:

The Technical Sales Specialist (TSS) assists the KTI Water Sales organization in the promotion and support of the Sensus metering portfolio for the Canadian water utility market.

Position Summary:

The TSS position will be overseen and directed by the Senior TSS for the Western Canadian region and will function independently in the field/remote support of technical issues required in all aspects of Automatic Meter Reading (AMR), Advanced Metering Infrastructure (AMI) and Water Smart Metering. This position requires strong technical and training skills and the ability to apply knowledge and skills to support key personnel at all levels within the utility.

General Responsibilities:

  • Act as the main point of contact support resource for Legacy AMR customers in Western Canada
  • Support Sales Staff with technical details related to AMR/AMI Sales
  • Set-up/Demonstrate meters, reading equipment, software, interoperability
  • Deliver high level or detailed AMR/AMI/Meter presentations effectively
  • Produce and deliver material and presentations for high/low level meetings
  • Facilitate development and approvals of network studies to support sales process
  • Provide detailed documentation on products/services as needed during sales process
  • Present case studies and market/product information during webinars/conferences
  • Provide field level support for programming / troubleshooting smart points & meters for customers, as needed
  • Collect and distribute customer reference lists

Product Knowledge:

  • Expected to understand all aspects of all Sensus products to provide emergency troubleshooting in the field and application expectations to customers
  • High level of network architecture knowledge to assist in troubleshooting and pre-deployment planning.
  • High level of RF knowledge pertaining to the Sensus FlexNet AMI solution and competitive systems.

Technical Support Liaison

  • Provide emergency troubleshooting for after-hours support needs
  • Escalate customer support tickets as necessary within Technical Support
  • Assist in scheduling RNI/Security Patch upgrades on required FlexNet systems

Training

  • Develop/Deliver training programs to Water Utility customers on all Sensus related products
  • Provide ad-hoc training to customers as needed to fill gaps from formal training by Sensus Training Group

Essential Skills, Experience, Education:

  • Bachelor’s degree in a technical area of study or the equivalent (B.Eng. preferred)
  • Minimum of five years of relevant and successful technical support experience with technically complex products.
  • Ability to understand, convey, train and troubleshoot the technical aspects of water measurement, electronic instrumentation, and AMI networks
  • Highly proficient with PC skills, software, data communications, computer networking, RF networks
  • Excellent Verbal/Written communication skills (English) with the ability to train/instruct at all levels within the sales channel and utility
  • Preferably located in the Greater Vancouver Area but also willing to consider BC, Alberta or Saskatchewan
  • Ability, willingness and desire to travel as needed (~ 40-50%)

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