Specialist, Designated Beauty Advisor

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day. A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Specialist, Designated Beauty Advisor
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.
Consistently deliver extraordinary service to all customers
· Exceed all sales and service personal goals and targets
· Exceed all sales and service brand goals and targets
· Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
· Share expert level of product knowledge with entire store selling team
· Maintain solid relationships with buyer, vendor, and selling manager
· Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
· Perform floor recovery, visual merchandising, price change, and related sales support tasks
· Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
· Resolve all customer service issues and partner with selling management on any issues outside of guidelines
· Comply with all Health & Safety policies and requirements
· Ensure compliance with privacy policies, regulations, and cyber security measures
· High school diploma
· Proven ability to exceed sales targets
· Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
· Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
· Minimum of two or more years' experience in a commission-based sales environment
· Prior retail sales experience as a product specialist in a luxury environment preferred
· Fully bilingual in French and English
22.00 / 20,00$ - 22,00$ (per hour / de l'heure)This role is also eligible for commission in addition to base pay. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Les offres peuvent varier en fonction de l'expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.