Client Partner, Information System and Knowledge Management

Salary range

The salary range for this position is CAD $38.12 - $54.80 / hour
Why Fraser Health?

Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a Change and Engagement Lead

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

As the Change and Engagement Lead, you will play a crucial role in supporting Fraser Health's strategic initiatives to smoothly integrate process and technology change within the organization. This involves collaborating with various departments, including HR Consulting, Benefits, Workforce Optimization, Finance, Payroll and IT. Your primary focus will be on promoting employee adoption through targeted engagement activities, while also monitoring KPIs to assess the effectiveness of change management and engagement strategies.

Here's what you'll be doing:

• Work directly with the OCM Leads, System Integrators, and Program Leads to develop strategies and plans to support the training, communication and engagement activities for impacted groups
• Apply OCM principles consistent with industry standard change management methodologies to all communications, change and engagement programs
• Build relationships with key individuals across the organization to foster support for change
• Collaborate with business process owners and subject matter experts to identify change management support needs, as well as develop, and deliver engagement strategies/plans
• Develop strategies for embedding change beyond implementation. Develop metrics to measure adoption rates and effectiveness of change activities.
• Plan and execute engagement activities virtually and in person to support staff journey through transformation
• Support change champions to communicate, support and engage across the organization
• Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership
• Define KPIs to assess the efficacy of change management activities and programs. Monitor KPIs throughout deployment and report to leadership regularly.
• Support the execution of the communication strategy to keep impacted stakeholders informed of changes
• Support the OCM team through the coordination of the change agent network responsible for delivering key messages in Fraser Health offices, hospitals and care centers.
• Promote a learning and continuous improvement culture
• Direct third-party teams responsible for OCM delivery to ensure accountability and provision of deliverables

To qualify for this role, you'll need:

• Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience.
• Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Client Partner, Information System and Knowledge Management is responsible for managing, coordinating, and providing expert guidance and technical leadership to support the business needs to the Fraser Health People Informatics Systems. Provides project coordination services to ensure that system solutions and tools align with the organizational needs. Works with service providers and external vendors to establish timeframes, identify expectations, and review/assess products and solutions. Prepares education and assists with roll out of system modifications to users.

Responsibilities

1. Consults with leaders in Employee Experience portfolio to provide guidance, technical resources and expert advices to support the business strategy, operation workflow, system needs through the use of innovative approaches, and discussions on future system requirements.
2. Develops processes and applications to improve workflow, efficiencies and effectiveness; conducts business process analysis, system/work analysis, determines application code specifications and tests the performance of systems.
3. Acts as the business expert to provide guidance and resource within and outside of Fraser Health regarding data generated through the specialized Employee Experience information systems; Identify and uses/load data from other source information system to maintain the data integrity of the Employee Experience Information Systems. (ie Meditech seniority, sick and vacation banks to be used for ESP Scheduling system).
4. Ensure all solutions and tools are initially planned to meet all Privacy and Security and Architecture requirements. Facilitate communication between vendors and or Employee Experience representatives/partners and Privacy and Security and Architecture. In addition, ensure forms and documents are completed by the vendor/EE staff as required.
5. Develop tracking systems, prepares reports and conducts post-implementation project reviews; assesses project results and internal methodologies and makes recommendations on improvements to operations; coordinates monitoring and reporting on key quality/performance indicators for the business area
6. Works with vendors to provide on-going support, training and maintenance of the systems within Employee Experience; liaises with FH Information Management and vendors to resolve technical issues and monitors performance of the operation systems to ensure standards are followed and operational requirements are met.
7. Coordinate teams from FH Information Management/vendor/supplier to resolve problems and to develop customized solutions consistent with user, department and operational needs.
8. Establishes service contracts and create business cases with Information Management and vendors. Identifies, reviews and establishes time frames, work frames and costs of projects. Monitors and reviews test and go-live processes. Reviews and assesses programming and systems delivered by external vendors. Accepts or returns for further work and approves final products and invoices for payment.
9. Prepares start-to-finish spectrum of assistance in the roll-out of processes and systems education to super users from the business (technical documentation, user training material, information sessions and presentations).
10. Assesses internal and external Employee Experience customer information and service needs; works within the strategic goals to develop and recommend service and information delivery process and systems
11. Participates in developing, implementing and reviewing of technical standards for acquiring and maintaining computer hardware, software and systems; monitors compliance to standards within the areas of responsibility.
12. Researches, evaluates and recommends new and emerging technology by maintaining knowledge of current trends and advancements in the field; provides input and assists in reviewing vendor/supplier requests for proposal for on-going products and services.

Qualifications

Education and Experience

Bachelor's degree in Health Information, Business Administration, Computer Science, Software Engineering and/or a related study or equivalent combination of education, training and experience. Five (5) years of related experience in a large complex organization or an equivalent combination of education, training, and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Advanced knowledge of information management, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
• Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
• Demonstrated decision making ability within complex and diverse issues.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

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