Full-time Technology Supervisor

3 weeks ago

Toronto ON, Canada Trooh Full time €70,000 - €85,000

IT Supervisor Toronto
(Full-time Permanent)
$Trooh is a leading American media company, reaching millions of consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting, we have built scale and impact through our Campus and Women’s environments. Trooh’s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage the right consumer at the right time.


This is an exciting opportunity for an IT Supervisor to join in a leadership role supporting their team in maintenance, configuration and reliable operation of computer systems and servers. In this role you will be responsible for providing leadership and hands-on expertise in desktop support, server infrastructure, cybersecurity, Microsoft administration, and other IT-related functions to limit disruptions to the business.

This position will also lead our Network Operations Centre (NOC) with monitoring, maintaining, and optimizing the network infrastructure of our digital signage screens across the United States. You will use our CMS and RDP applications like Team Viewer to resolve all issues and proactively monitor and ensure successful deployment of digital content on our screens. You will play a critical role in ensuring the reliability, performance, and security of our network operations.

Internal IT
Desktop support: answer, evaluate, and prioritize requests for assistance from internal users experiencing problems with hardware, software, networking and other computer related technologies. Microsoft Administration: manage and administer Microsoft environments, including Active Directory, Exchange, and other Microsoft services ensuring proper licensing, updates, and compliance with Microsoft best practices.
Server Infrastructure: oversee the maintenance of the server infrastructure, ensuring the availability, security, and optimal performance.
Cybersecurity: develop, implement and maintain cybersecurity policies and practices to safeguard company data and systems; Vendor Management: manage relationships with IT vendors and service providers. Evaluate and select vendors, negotiate contracts, and ensure service delivery meets expectations.
IT Policies: develop and implement all IT policies and procedures, including those for security, disaster recovery, purchasing, etc.
Documentation: maintain comprehensive documentation for IT systems, configurations, and procedures.
IT Compliance: ensure compliance with relevant IT regulations, industry standards, and data protection requirements.
Budget Management: optimize IT expenditures while ensuring the delivery of high-quality services.

Network Operations Center
Proactively manage and monitor all of Trooh’s digital signage assets across the USA using a combination of tools to ensure high connectivity and security.
Manage and assist the team to provide technical support to field technicians by connecting to unattended devices and walking technicians through troubleshooting steps.
Perform fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Implement and maintain network monitoring and visualization tools and systems to monitor network performance and security.
Communicate regularly with the NOC and work closely with the Operations team to ensure timely completion of work orders and follow up on delays to meet Trooh standards and expectations.
Bachelor's degree (B. in Information Technology, Computer Science or a related field or equivalent professional experience
~ IT technical certifications such as A+, Server +, MCTS, CCNA are an asset
~3-5 years of troubleshooting/technical support experience; Windows Desktop 10/11, Windows server 2016/2018, Office 365, Linux OS (desktop/server), Mac OS
~ Advanced troubleshooting skills in desktops, laptops, mobile devices, routing, switching, wireless networking.
~ IT network infrastructure operations and controls, ensuring the integrity of networks, servers, firewalls and physical security of IT assets.
~ Management and monitoring tools, like TeamViewer, Zabbix, SimpleMDM.
~ Scripting languages such as Python, SQL, or PowerShell for automation and data analysis
~ Data analysis tools like Excel or Python for data analysis and reporting.
~ Experience in documenting process and monitoring performance metrics.
~ Strong interpersonal skills, prior experience on assisting field technicians is an asset.
~ Will be required to be accessible, and on occasion, take after-hours emergency support calls.


Offsite social activities for everyone

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