Director, Residential Operations

2 weeks ago

Ontario, Canada Starlight Investments Full time

Reporting to the Vice President, Operations, the Director, Residential Operations will be responsible for managing and implementing building operations standards and activities across the Canadian residential portfolio. This role will actively manage and mentor ateam of professionals.

Duties and Responsibilities

  • Set team expectations, targets and key performance indicators
  • Manage schedules, mentor team members, provide ongoing support and performance feedback
  • Operational Excellence
  • Create an operations standards manual for minimum expectations of Property Management Companies (PMCs)
  • Create adatabase of templates for the various tenant communications as it relates to tenant experience disruptions and development projects
  • Identify systems for process improvement and data management. Assess overall success of all implemented systems
  • Quarterly audits of PMC adherence to scorecard deliverables
  • Create asummary report to management on aquarterly basis on all operational initiatives.
  • Act as the first point of contact and liaise between all Starlight departments and PMCs for emergency escalation issues and redirect as needed toresolve the issues.
  • Ensure audits are conducted of the Emergency Response Plan by each building.
  • Stakeholder communications
  • Attend site-level development meetings support to Resident Liaison, where required
  • Manage resident demonstration strategy and associated communications
  • Building Tours / Property Audits / Quality Control
  • Create astrategy and set targets for in-suite inspections and building audits
  • Collaborate with Asset Management teams to understand deliverables and assist with overflow
  • Property Management Transition
  • Manage the PMC transition checklist and ensure all parties involved are accountable for deliverables

Requirements

  • University/post secondary education and/or PMP designation would be anasset.
  • 10 to 15years experience in managing Multi-Residential Property Management projects.
  • Knowledge of building systems.
  • Well-developed analytical and problem-solving skills
  • Strategic thinking and decision-making skills
  • Ability to work independently and in ahighly collaborative, team-oriented environment
  • Superior communication, organizational, time management and multi-tasking skills
  • Capable of developing cross-functional relationships and influence
  • Management of people & tasks—provide constant & timely feedback
  • Implement strategy – organize teams & tasks
  • Ensure project timelines are met and goals are achieved
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