Head of Customer Service

3 weeks ago

Maple Ridge BC, Canada Pitt Meadows Plumbing & Mechanical Systems Full time €55,000 - €71,000

Pitt Meadows Plumbing and Mechanical Systems has been a leader in the industry for over 40 years. We specialize in pre-fabrication, modular systems and installation of large-scale residential, commercial, institutional, educational, and medical design-build plumbing and mechanical projects. We are currently looking for an experienced Service Coordinator to join our Service team at our Main Office in Maple Ridge, BC.
Employer-paid Extended Health & Dental benefits package
Long-term disability insurance
Employee & family assistance program
Amazing corporate culture
Reporting to the Warranty Manager, the Service & Operations Coordinator will serve as the primary point of contact between our customers and field personnel. While responsible for coordinating the daily assignment of service crews, this role will require the performance and completion of daily bookkeeping tasks and other administrative duties as needed. This role requires a proactive individual with excellent communication skills to effectively handle service requests, dispatch teams and monitor ongoing field operations. Specifically, the Service & Operations Coordinator will:
Receive and prioritize service requests: Handle incoming requests for mechanical services and emergency assistance, ensuring timely and appropriate responses.
Assign service crews based on the nature of the request, location, urgency, and adhere to established schedules and protocols.
Monitor Field Operations: Track the status and location of field personnel, ensuring efficient deployment and adherence to safety standards.
Serve as the centre point of contact between field teams, management, and customers, facilitating clear and effective communication.
Advise on Route and Traffic Conditions: Provide field teams with up-to-date information on route conditions, traffic, construction zones, and weather-related issues to optimize response times
Maintain and update databases, ensuring current, accurate information.
Perform and manage all accounting operations for Payroll, Accounts Payable and Accounts Receivable.
Manage payroll processing and ensure compliance with relevant regulations.
Maintain organized and up-to-date financial records in QuickBooks Online.
Ensure compliance with regulatory agencies and tax requirements.
Payroll Tax
Employer Health Tax
Collaborate with the team to streamline bookkeeping processes.
Support company growth by taking on new responsibilities as you learn.
Manage permits and compliance paperwork.
Able to self-manage continuous learning and skill development.
Able to take direction
A minimum of 2-3 years of experience in a similar role, preferably in a service company, in a related sector.
Previous experience in bookkeeping is considered an asset.
Formal education in business management, administration, accounting or operations management is considered a strong asset.
Proficient in Microsoft Office
Experience with dispatching software is considered an asset
Compensation:$55,000 to $71,000/year (DOE) + 5% RRSP + 100% Employer-paid Extended Health & Dental benefits package + Life Insurance + LTD + AD&D.
To know more about us, please visit our website
See our employee reviews on Indeed Applications will not be accepted at our office or on the job site – online applications only.

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