IT Support Team Lead

3 weeks ago


Dorval QC, Canada Alteo Inc. Full time

Job Description Alteo is looking for an IT Technician for anIT Support Team Lead based in Dorval.

Responsibilities:
  • Lead, coach and motivate a team of technical support specialists.
  • Provide guidance and support to team members, fostering a positive and collaborative work environment
  • Ensure that KPIs, procedures as well as customer satisfaction are met.
  • Oversee the day-to-day operations of the technical support center, ensuring fast and efficient resolution of customer issues.
  • Collaborate with other departments to handle escalated technical issues and ensure smooth communication.
  • Maintain a high level of customer satisfaction by monitoring and improving the quality of technical support services.
  • Respond to escalated customer inquiries and ensure prompt and satisfactory resolution.
  • Identify process improvement opportunities and implement best practices to improve the efficiency of the technical support team.
  • Collaborate with the IT team to stay abreast of the latest technologies and industry trends.
  • Actively participate, through attitude and behavior, in developing and maintaining a respectful, harmonious and stimulating work atmosphere for all.
  • Collaborate with all colleagues and promote teamwork
  • Carry out duties and responsibilities efficiently and with a desire to perform well.
  • Work in accordance with the company's culture and values.
Profile:
  • DEC in IT or equivalent
  • 5+ years experience in a similar position with team supervision
  • Knowledge of IT environments such as VPN, Microsoft Windows, Win, Firewall, Linux, Active Directory, Office 365 and 365 admin console
  • Knowledge of SQL (an asset)
  • Strong leadership and interpersonal skills
  • Customer service oriented
  • Ability to adapt in a fast-paced environment
#J-18808-Ljbffr
  • Team Lead

    3 weeks ago


    Québec, QC, Canada Roots Full time

    Monday, December 18, 2023 Nature & Scope: Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales. Key accountabilities and responsibilities include the following Creates and...


  • Québec, QC, Canada Cystic Fibrosis Canada Fibrose kystique Canada Full time

    Bilingual Program Lead - Healthcare & Community Relations Status: Full-Time Location: Quebec preferred – Hybrid or Remote Cystic Fibrosis Canada is looking for our next Bilingual Program Lead - Healthcare & Community Relations to take us FURTHER. Are you ready to help us go FURTHER ? Cystic Fibrosis Canada has dramatically changed the cystic...

  • Team Lead

    3 weeks ago


    Montréal, QC, Canada 360.Agency Inc. Full time

    The Product Support Lead Advisor will be the CSP team’s point of reference for the VIP and Major account programmes. Your mission: ensure team cohesion and manage escalation points while providing a VIP experience to our clients! These requests will concern any type of problems and/or questions related to the websites, CRM, and other SM360 applications...

  • Team Lead

    3 weeks ago


    Montréal, QC, Canada Yaksa Full time

    Nous sommes Yaksa, une entreprise spécialisée en développement Web e-commerce et plateformes transactionnelles, située en plein coeur du centre-ville de Montréal. Nous sommes à la recherche d’un(e) Team Leadpour venir compléter notre équipe travaillante et dédiée aux défis technologiques de nos clients. Nous recherchons une personne qui veut...

  • Animation Team Lead

    6 days ago


    Montréal, QC, Canada Ubisoft Entertainment Full time

    Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to...

  • Animation Team Lead

    4 days ago


    Montréal, QC, Canada Ubisoft Montréal Full time

    Company Description Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow...

  • Animation Team Lead

    3 weeks ago


    Montréal, QC, Canada Ubisoft Full time

    Job Description As an Animation Team Lead, you will support the Project Lead (CP)/ Production Manager (PM) in overseeing work quality and deadlines for your small team. You will help follow up on and validate your team’s work and coach team members while overseeing part of the development of the game (where necessary). What you'll do Create,...

  • Animation Team Lead

    3 weeks ago


    Montréal, QC, Canada Ubisoft Entertainment Full time

    Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to...


  • Dorval, Canada Bombarbier Full time

    Engineering Strategy Lead, Engineering and Product Development Team Primary Location: Dorval, Quebec and Toronto, OntarioWhen applicable, Bombardier promotes flexible and hybrid work policies. Why Join Us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate...


  • Québec, QC, Canada beBee Professionals Full time

    beBee Professionals is looking for a Business Analyst Team Lead to join our team in Quebec City. The successful candidate will be responsible for leading a team of business analysts in the development of business requirements, process mapping, and data analysis. The Business Analyst Team Lead will also be responsible for developing and maintaining...


  • Québec, QC, Canada Roots Full time

    Brossard - Store 172, 9160, Boulevard Leduc, Suite 150, Brossard, Quebec, Canada Req #306 Monday, December 18, 2023 Nature & Scope: Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow...

  • QA Team Lead

    1 week ago


    Montréal, QC, Canada Talasoft Full time

    Our client is seeking to recruit a Lead for the Engineering QA team. The successful candidate will play a crucial role in developing, enhancing, and maintaining our firmware/hardware QA infrastructure to support our expanding product line. This role requires someone with robust quality process management skills and expertise in both software and hardware...


  • Montréal, QC, Canada Cellcom Communications - Cellcom.ca Full time

    DAVIDsTEA is a leading branded retailer and growing wholesaler of specialty loose leaf tea, offering a selection of signature blends, single-origin teas, and tea-related gifts and accessories through our e-commerce platform and 18 Canadian retail stores.We’re making tea fashionable and fun, and we pride ourselves on offering both the best possible service...


  • Montréal, QC, Canada Aylo Careers Full time

    Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion,...

  • Team Lead

    4 days ago


    Brossard, QC, Canada Frank And Oak Full time

    Nous nous engageons à fournir à nos clients des produits conçus avec détermination, fabriqués de manière durable, tout en maintenant des valeurs sociales fortes en matière d'égalité et d'inclusion. Relevant du Gérant de Magasin, vous serez chargé de représenter la marque Frank And Oak, de diriger une équipe engagée et motivée, de dépasser...

  • Desktop Support

    4 weeks ago


    Dorval, Canada Atlantis IT group Full time

    **Role: Desktop Support (English and French)** **Location: Cote Vertu Ouest, Dorval,** **Quebec (Onsite)** Knowledge on End User Computing Devices (Laptop / Desktop / VDI) Expertise on windows 7/ 10 administrations Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues Knowledge on PC and peripheral...

  • Avionics Team Lead

    3 weeks ago


    Boisbriand, QC, Canada Morson Talent (Canada & USA) Full time

    Our client a leader in the Aviation industry is seeking an Avionics Team Lead to join their team. Responsibilities: Embark on assigned tasks with autonomy and initiative, guiding the avionics team's priorities when needed. Juggle multiple projects with agility and a sense of urgency, ensuring that timelines are met. Maintain a high standard of work...

  • Team Lead

    3 weeks ago


    Montréal, QC, Canada Ubisoft Full time

    Job Description As a team lead, you will guide a group of talented and inspired gameplay programmers (3C, Systems, AI and more) who develop technologies needed to create the games that Ubisoft fans have come to expect. Your technological know-how, leadership skills, and ability to make informed decisions will help you fulfill your ambitions. Your work will...


  • Dorval, QC, Canada Bombardier Full time

    As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth...

  • Facilities Team Lead

    3 weeks ago


    Québec, QC, Canada Roots Full time

    Reporting to the Store Manager, the Team Lead is to support the leadership team with the operations of the store by ensuring consistent positive customer experiences is delivered on the sales floor to profitably grow top-line sales.