Funeral Director/Embalmer Apprentice

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JOB SUMMARY

Under the guidance of a licensed funeral director, implements choices made by the families’ legal representatives regarding the funeral, final disposition of the body and memorialization of the individual. Provides customer service in all areas of funeral arrangements, cremation ceremonies and internment to assist families following the loss of a loved one. Provides exemplary personalized and professional service.

JOB RESPONSIBILITIES

Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers

Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains

Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

Negotiates and enters into funeral contracts. Handles contracts, legal documents, and collection of payment in accordance with company policies

Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

Arranges for the interment or cremation of human remains

Confirms authorization to proceed with the service arrangements

Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions

Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules

Provides aftercare in absence of Family Service Counselor

Ensures potential pre-need referrals are shared with Family Service Counselors

Prepares and accurately completes documents and online entries related to services, cremations, maintenance

Retains heritage and grows market share through active involvement with community, religious and other organizations

MINIMUM REQUIREMENTS

Education

High School diploma or equivalent

Completion of or currently enrolled in a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

Experience

• Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery

Certification/Licenses

Must meet all licensing requirements in applicable state/province as required by law as prescribed by each state board

Current state/province issued driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

Basic knowledge of religious and fraternal organizations customs

Knowledge of computers and some software including MS Office Suite required

High level of compassion and integrity

Ability to multi task and set priorities

Detail oriented

Postal Code: L9A 1T2

Category (Portal Searching): Operations

Job Location: CA-ON - Hamilton

Job Profile ID: U00224

Time Type: Full time