Customer Solutions Assistant

3 weeks ago

Calgary AB, Canada Kaizen Lab Inc. Full time

The Alberta New Home Warranty Program Group of Companies (ANHWP Group), is Alberta’s most experienced and most trusted new home warranty provider and educator for homebuilders. As Alberta’s leader in new home warranty products and services for 50 years, we continue to raise the bar to meet the needs of homeowners and our Builder Members.

This position resides with The Alberta New Home Warranty Program (ANHWP) and works alongside The New Home Warranty Insurance (Canada) Corporation (NHWICC) and the Professional Home Builders Institute of Alberta (PHBI).

Accountable for:

The Customer Solutions Assistant will be responsible for providing support to the Customer Solutions (Sales) department. You will assist with many aspects of our operation and in collaboration with our experienced team to support builder requests such as warranty enrolments, care and service for our members, and collaborate with our internal Operations, Claims and Underwriting teams as needed.

Work location: Calgary, Alberta

Term: May 20, 2024 to July 15, 2024 (8 weeks)

Working hours : 8:30am – 4:30pm (35 hours/week)

Wage: $18/hour

Responsibilities:

The primary responsibilities of the Customer Solutions Assistant are:

  • Administrative support to our Customer Solutions department
  • Database support with updating/maintaining accounts within our Relationship Management system (CRM)
  • Communicating with builder members as required
  • Support onboarding new builder members where required
  • Support file organization for the Customer Solutions team for optimal efficiency
  • Support coordination of meetings and prepare materials for builder member meetings
  • Other Customer Solutions initiatives support as required

Qualifications and Skills:

· Must be between the ages of 16 and 30 as this position is partially funded by the Canada Summer Student grant program

· Currently enrolled in a post-secondary education returning to a post-secondary institution following your work term. Candidates must be at least in the 2 nd year of their Program

  • Available and legally authorized to work in Canada for a 8-week full time work-term
  • Previous work experience with administrative duties and supporting teams would be an asset
  • The ability to collaborate with teams, strong communication and positive attitude all desired skills for this position

Knowledge:

  • Experience with Microsoft Office Suite

Why you should join us:

The Alberta New Home Warranty Program Group of Companies offers challenging and meaningful work, a positive work environment with amazing colleagues. You will enjoy a hybrid/remote work structure, on the job training and Company events.

Apply Today

If you’re looking for a dynamic work environment, the ability to apply your HR education and an opportunity to make a difference, we invite you to submit your cover letter and resume through our website.

We thank all applicants for your interest in this role. Our People & Culture team will contact only those selected for an interview.

Please note:

· Only candidates permitted to work in Canada will be considered for this opportunity.

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