IT Security Analyst

The Role: We are seeking one (1) IT Security Analyst to join our team.

Location: Windsor, ON

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.

Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Reporting to the IT Director, the role of the IT Security Analyst is to ensure that the company IT systems are suitably secure from attack and/or loss of corporate data. The IT Security Analyst will work with the business on evaluating present system vulnerabilities and recommending corrective measures as well as assisting external auditors during company audits.

Responsibilities:

• Maintain confidentiality with regard to information being processed, stored or accessed on the network.
• Procure, install and monitor security tools to minimize system vulnerabilities and risk.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Participate in the design, implementation, and testing of Business Continuity / Disaster Recovery plans.
• Monitor system logs for performance or security issues.
• Develop and implement tools and processes to measure and track security metrics.
• Provide guidance to IT functional teams with respect to the implementation of security patches/tools and the monitoring/documentation/reporting of security compliance.
• Conduct risk assessment and security impact analysis of information systems.
• Develop and maintain and understanding of applicable security regulations (e.g. HIPPA, PIPEDA, PCI-DSS, etc.) and work with management to develop and implement remediation plans, as necessary.
• Maintain excellent communication with the IT Director and IT Security Officer on all tasks and projects.
• Maintain a thorough understanding of existing and emerging technologies.
• Share ideas, opinions, and constructive criticism with other IT team members.
• Maintain professionalism in all business and end user communications.
• Demonstrate effective prioritization of day-to-day workload and ensure that commitments are met.
• Perform other duties as assigned.
• Provide emergency on-call support on a rotating schedule and flexibility to work periodic overtime as required.

Qualifications:

• College Diploma or Certificate in Computer Science or equivalent.
• Some IT security related certifications, i.e. GIAC-GSEC, CISSP, CEH, etc. or relevant experience in an IT security role.
• Proficiency with Windows 10/11, Server 2019 and the Microsoft Office 365 suite.
• The ability to work independently or in a team environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills - patient, calm, demeanor.
• Excellent organizational, time management, analytical and follow-up skills.
• Proven troubleshooting and problem-solving abilities.

Additional Preferred Experience and Skills

• Security information and event management (SIEM) or Security Operations Center (SOC) solutions.
• System monitoring tools, e.g. Nagios, CACTI.
• Managed Detection and Response and anti-malware endpoint solutions.
• Installing, configuring, and troubleshooting Linux and/or BSD UNIX.
• Cloud providers, e.g. Amazon AWS, MS Azure and Google Cloud.
• Packet capture technologies.

The Perks:

• Group Health and Dental Benefits.
• RRSP Company Matching Program.
• Paid vacation, sick and personal days.
• Employee discounts on personal, home and auto insurance policies.
• Corporate discounts on gym memberships and other services/products.
• Company-paid Employee and Family Assistance Program.
• Health and wellness initiatives.
• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

The Role: We are seeking one (1) IT Security Analyst to join our team.

Location: Windsor, ON

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.

Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Reporting to the IT Director, the role of the IT Security Analyst is to ensure that the company IT systems are suitably secure from attack and/or loss of corporate data. The IT Security Analyst will work with the business on evaluating present system vulnerabilities and recommending corrective measures as well as assisting external auditors during company audits.

Responsibilities:

• Maintain confidentiality with regard to information being processed, stored or accessed on the network.
• Procure, install and monitor security tools to minimize system vulnerabilities and risk.
• Ensure timely user notification of maintenance requirements and effects on system availability.
• Participate in the design, implementation, and testing of Business Continuity / Disaster Recovery plans.
• Monitor system logs for performance or security issues.
• Develop and implement tools and processes to measure and track security metrics.
• Provide guidance to IT functional teams with respect to the implementation of security patches/tools and the monitoring/documentation/reporting of security compliance.
• Conduct risk assessment and security impact analysis of information systems.
• Develop and maintain and understanding of applicable security regulations (e.g. HIPPA, PIPEDA, PCI-DSS, etc.) and work with management to develop and implement remediation plans, as necessary.
• Maintain excellent communication with the IT Director and IT Security Officer on all tasks and projects.
• Maintain a thorough understanding of existing and emerging technologies.
• Share ideas, opinions, and constructive criticism with other IT team members.
• Maintain professionalism in all business and end user communications.
• Demonstrate effective prioritization of day-to-day workload and ensure that commitments are met.
• Perform other duties as assigned.
• Provide emergency on-call support on a rotating schedule and flexibility to work periodic overtime as required.

Qualifications:

• College Diploma or Certificate in Computer Science or equivalent.
• Some IT security related certifications, i.e. GIAC-GSEC, CISSP, CEH, etc. or relevant experience in an IT security role.
• Proficiency with Windows 10/11, Server 2019 and the Microsoft Office 365 suite.
• Excellent self-management skills.
• The ability to work independently or in a team environment.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills - patient, calm, demeanor.
• Excellent organizational, time management, analytical and follow-up skills.
• Proven troubleshooting and problem-solving abilities.

Additional Preferred Experience and Skills

• Security information and event management (SIEM) or Security Operations Center (SOC) solutions.
• System monitoring tools, e.g. Nagios, CACTI.
• Managed Detection and Response and anti-malware endpoint solutions.
• Installing, configuring, and troubleshooting Linux and/or BSD UNIX.
• Cloud providers, e.g. Amazon AWS, MS Azure and Google Cloud.
• Packet capture technologies.

The Perks:

• Group Health and Dental Benefits.
• RRSP Company Matching Program.
• Paid vacation, sick and personal days.
• Employee discounts on personal, home and auto insurance policies.
• Corporate discounts on gym memberships and other services/products.
• Company-paid Employee and Family Assistance Program.
• Health and wellness initiatives.
• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.
• A leadership team dedicated to your growth and success.
• To listen. Our employees have great ideas. We implement them.
• Appreciation of your efforts. Every day.

Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

#WeAreHCC

Department Human ResourcesRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: College diploma (3-year degree) About Us

Bonjour. Nous sommes HUB.

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