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IT-Service Desk Support

4 weeks ago

Burnaby BC, Canada TEEMA Full time

Technical Support Specialist (Tier 2 | Managed Services) Location: Remote – Lower Mainland, BC (Head Office in Burnaby)
Type: Full-Time | Managed Services Environment

We’re a growing Managed Service Provider (MSP) based in Burnaby, supporting a diverse portfolio of small to mid-sized businesses across Canada. Our team of around 10 delivers proactive, process-driven IT services designed to help clients operate securely, efficiently, and confidently.

Every team member has the opportunity to pursue certifications, expand their technical expertise, and play a hands-on role in improving client environments.

We’re looking for a Tier 2 Technical Support Specialist to join our remote-first team. You’ll provide end-to-end IT support across Microsoft 365, networking, cloud, and infrastructure systems — helping clients stay connected and productive.
This role is ideal for someone with MSP experience who enjoys variety, client interaction, and continuous learning. Candidates with previous international IT experience are welcome to apply.

Provide remote (and occasional on-site) support for clients in the Lower Mainland
Manage tickets, documentation, and updates in the PSA system
Troubleshoot, configure, and maintain workstations, servers, and network devices
Support cloud platforms (Microsoft 365, Google Workspace, Azure/AWS)
Work on projects involving VoIP, networking, and infrastructure upgrades
Collaborate with senior engineers and leadership to design and deliver tailored IT solutions

Previous experience in a Managed Services Provider (MSP) environment
Strong with Windows Server, Active Directory, and Microsoft 365 administration
Some exposure to SharePoint, Meraki, Ubiquiti, and UniFi networking gear
Familiarity with RMM/PSA tools and documentation platforms (IT Glue or similar)
Cloud experience with Azure, AWS, or Google Workspace
Valid BC driver’s license and reliable transportation
Excellent communication skills and customer focus

Background in small project delivery or coordination
Remote-first environment with flexible hours