Online Software Engineer

1 month ago

Canada WSP Global Inc. Full time

The Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures and policies.
We value and are committed to upholding a culture of  inclusion and  belonging
Our  Flexible Work Policy – we recognize the importance of balance in our lives and encourage you to prioritize the balance in yours. We will support you on and off the job so you can be fully present in both your work and home lives.
Enhance the world around you - from the environment to the highways, to the buildings and the terrain, WSP is the fabric of Canada.
We offer attractive pay, flexible work options, a great corporate culture, comprehensive and employee-focused benefits including virtual healthcare and a wellness platform as well as great savings programs, and a clear vision for the future.
# Pr ocess software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
Respond to escalations and licensing queries from stakeholders.
Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation. All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
Provide inputs to and maintain a software renewals calendar.
Support software installation activities. Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
Engage in license optimization initiatives. Collaborate with Engineering teams around optimization of engineering software. 
Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
Through local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
~5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
~ Solid knowledge and experience of ServiceNow.
~ Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
~ Act as an advocate for the IT Organisation both externally and internally.

Bachelor’s degree in Information Technology or a related field.

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