Assistant Store Leader

4 weeks ago

Banff AB, Canada Rocky Mountain Soap Company Full time

Specializing in soap, skincare and haircare, our products are crafted intentionally, produced consciously and packaged thoughtfully in the Canadian Rockies. Our retail environments are a journey through nature — crafted from natural materials, designed to guide our customers through a journey of sensorial experiences. At Rocky, we believe in bringing people to nature, by bringing nature to them — building natural communities that appreciate the value of simple, natural products within their everyday lives. The Assistant Retail Store Leader is responsible for supporting the Store Leader in the day to day operations of their Rocky Mountain Soap location and leading the customer and employee experience within. In the absence of the Store Leader, their accountability is the complete and seamless operations of the store location and ensuring that the customer and employee experience is engaging and authentic. This role includes partnering with the Store Leader in identifying and executing initiatives to grow revenue, customer engagement and employee performance so their location performs to maximum potential. The store, the team and the experiences within reflects the culture and values of Rocky, always.
Support the Store Leader in utilizing the RMSC training tools to train, develop and actively coach and support the team to delight the customer as they experience our products
Address customer concerns and complaints readily and with intent to exceed what’s expected
In the absence of the Store Leader, lead and motivate the store team and consistently set the example of demonstrating and living by the RMSC core values
Actively work to improve the performance of oneself by pursuing opportunities for continuous learning and feedback
Supported by the Store Leader, you coach, guide and genuinely connect with your team, providing consistent and thoughtful feedback to ensure your team knows where they stand and how they contribute to the team
Support the Store Leader in ensuring all inventory management processes are completed
Report quality issues timely and ensure all products on the sales floor meet our brand standards for quality and presentation
Lead the store in all sustainability efforts and initiatives
Actively lead and coach all team members to drive revenue and performance metrics
A love for natural products and want to share your passion with your team and your customers You bring new ideas and enthusiasm to drive sales and lead your team to success
You are available to work a flexible schedule, working 40 hours per week
00 per hour, depending on experience
The opportunity to earn additional monthly retail bonuses based on performance
Subsidized group medical and dental benefits for you and your family
Share in Rocky’s success - The Great Game profit sharing program
Access to a dedicated Rocky coach to help you optimize your potential
We are accepting applications for the Assistant Retail Store Leader position until a suitable candidate is found.
Apply online or drop by our store with a resume, we would love to meet you
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