Senior Customer Application Engineer

3 weeks ago


Montréal QC, Canada Ivalua Full time

About the Team:

You will be part of the Support Team in our Montreal office, whose mission is to maintain customer applications, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our Customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges. Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best.

Opportunity Statement

This is an exciting opportunity for a Senior Customer Application Engineer at Ivalua. You will be the first point of contact for Clients who have implemented Ivalua Solution and are engaged with us in the Maintenance / Support (post go live) workstream. This role necessitates a strong foundation in debugging and analytical skills and the ability to troubleshoot and optimize existing solutions effectively.

Key Responsibilities:
  1. Manage the customer relationship.
  2. Gather business requirements and analyze the impact on the implemented solution.
  3. Advise Customers on procurement leading practices and configuration management.
  4. Use Ivalua Buyer technical framework (C# .NET & SQL) to configure and customize Ivalua Buyer solution to meet specific business requirements.
  5. Reverse engineering and debugging to solve project issues throughout all phases of the implementation cycle.
  6. Develop advanced configuration knowledge and show strong technical creativity skills to leverage configuration features in order to limit custom code.
  7. Interact with R&D team for product features.
  8. Bilingual skills is a must - English and French.
  9. Manage deliveries and solve technical operational issues.
  10. Contribute to peer code review.
Skills You Need to Succeed:
  • 5+ years of experience in software development, primarily in C#, .NET, and SQL Server.
  • Ability to understand complex functional and technical environments and communicate technical concepts to non-technical people.
  • Ability to conduct business in English is required given our customer base; wherever possible, we will support the employee's right to work in French.
  • Serve as mentor to colleagues and project teams.
  • Comfortable looking for configuration solutions versus new coding and development.
  • Manage client relationships, self-driven, results-oriented, strong leadership, and exceptional communication skills.
  • Occasional travel and on-call requirements.

You will go through Ivalua’s certification process to learn the Product.

Desirable Skills:

Functional knowledge of SRM, Supply Chain, and/or Procurement is a plus.

Preferred Education:

Bachelor (BS) degree in Computer Science, Software Engineering, or a closely related field or foreign equivalent Join Ivalua today and procure a great future for your career

#LI-HYBRID #LI-PD1

#J-18808-Ljbffr

  • Montréal, QC, Canada SPARK Microsystems Full time

    English follows) Ingénieur Senior en Support Client Montréal,Qc // Bilingue Notre objectif est de prolonger de manière significative la durée de vie des batteries des appareils de communication sans fil à courte portée, ainsi que d'augmenter la fiabilité et l'agilité de leurs connexions sans fil. Notre équipe est composée de personnes...


  • Montréal, QC, Canada SPARK Microsystems Full time

    (English follows) Ingénieur Senior en Support Client Montréal,Qc // Bilingue La Compagnie SPARK Microsystems propose une technologie unique et innovante d'émetteur-récepteur de puces sans fil UWB (ultra-large bande) qui offre une efficacité énergétique et une latence supérieures aux solutions existantes. Notre objectif est de prolonger de...


  • Montréal, QC, Canada Axxel HR Full time

    Our client is an established engineering and manufacturing company specializing in hydraulic and pneumatic cylinders as well as process control systems. With a diverse international client base, our sales teams are strategically located in Montreal and Edmonton. In this role, your primary responsibility is to develop, design, and provide cost estimates for...


  • Montréal, QC, Canada Axxel HR Full time

    Our client is an established engineering and manufacturing company specializing in hydraulic and pneumatic cylinders as well as process control systems. With a diverse international client base, our sales teams are strategically located in Montreal and Edmonton. In this role, your primary responsibility is to develop, design, and provide cost estimates for...


  • Montréal, QC, Canada Axxel HR Full time

    Our client is an established engineering and manufacturing company specializing in hydraulic and pneumatic cylinders as well as process control systems. With a diverse international client base, our sales teams are strategically located in Montreal and Edmonton. In this role, your primary responsibility is to develop, design, and provide cost estimates for...


  • Montréal, QC, Canada Hour Consulting Full time

    Our client is a Higher Education Technology (EdTech) company with over 8 years of experience in helping higher education institutions globally better engage their students, improve their campuses' student life experience, and ensure that they ultimately provide success for their students. They are a team deeply committed to improving student success and...


  • Montréal, QC, Canada Bombarbier Full time

    As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity, and authenticity. Prioritizing employee growth...


  • Bury, QC, Canada TEC Partners - Technical Recruitment Specialists Full time

    Job Description Our client are looking for a Senior Electrical Design Engineer to join their expanding team in Bury St Edmunds. As a Senior Electrical Design Engineer, your responsibilities will include: Designing control panels and switchgear to meet customers' specific requirements, ensuring compliance with legislative and safety standards. Producing...


  • Montréal, Canada Axxel HR Full time

    Our client is an established engineering and manufacturing company specializing in hydraulic and pneumatic cylinders as well as process control systems. With a diverse international client base, our sales teams are strategically located in Montreal and Edmonton.In this role, your primary responsibility is to develop, design, and provide cost estimates for...


  • Montréal, QC, Canada Test Dev Tools Full time

    About TTC The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost. ...


  • Bury, QC, Canada TEC Partners - Technical Recruitment Specialists Full time

    Job Description Our client are looking for a Senior Electrical Design Engineer to join their expanding team in Bury St Edmunds. As a Senior Electrical Design Engineer, your responsibilities will include: Designing control panels and switchgear to meet customers' specific requirements, ensuring compliance with legislative and safety standards. ...


  • Montréal, QC, Canada The Testing Consultancy Limited Full time

    About TTC The Testing Consultancy (TTC) is a global specialist software testing company with a focus on helping organizations transform the way they deliver quality software. We have broad capabilities across a wide range of testing areas that enable our clients to increase the speed and quality of software development while reducing risk and cost. Perks...


  • Montréal, QC, Canada Dialogue Health Technologies Inc. Full time

    Your role as Senior Staff Software Engineer’s role at Dialogue Reporting to Hadrien David , Director of Engineering, you’ll be working on the Dialogue’s Integrated Health Platform, and more specifically on the software used by our care teams and support service providers to employees of Dialogue clients. Senior Staff Software Engineers at...


  • Montréal, QC, Canada Sony Playstation Full time

    Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5, PlayStation4, PlayStationVR, PlayStationPlus, acclaimed PlayStation software titles from PlayStation Studios,...

  • Application Engineer

    3 weeks ago


    Brossard, QC, Canada Schneider Electric Full time

    You will work with engineering team on electrical distribution equipment control, metering and protection projects. Responsible to manage low voltage and/or medium voltage distribution equipment orders # Perform technical review based on quotation, customer specifications and applicable standards # Preparation/verification of engineering documentation...


  • Montréal, QC, Canada CIMA+ Full time

    At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. You will have the flexibility to manage your work on your own terms and define what work-life balance means to you. Supporting CIMA+'s engineering and project execution teams, the ideal candidate will be responsible for...


  • Montréal, Canada CUSTOMER EXPERIENCEEXPRIÉNCE CLIENT Full time

    Req Id: 407787 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world. If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on...


  • Montréal, QC, Canada CIMA+ Full time

    Job Description Mission Supporting CIMA+'s engineering and project execution teams, the ideal candidate will be responsible for a team of approximately 60 people spread across the various CIMA+ offices in Quebec. The Senior Director will be responsible for the teams in charge of studies, engineering, and execution of work in the structural and...


  • Montréal, QC, Canada CIMA+ Full time

    Job Description Mission: Supporting CIMA+'s engineering and project execution teams, the ideal candidate will be responsible for a team of approximately 60 people spread across the various CIMA+ offices in Quebec. The Senior Director will be responsible for the teams in charge of studies, engineering, and execution of work in the structural and...


  • Brossard, QC, Canada Schneider Electric Full time

    You will work with engineering team on electrical distribution equipment control, metering and protection projects. This is an interesting opportunity for people who don’t like routine and are willing to work with many collaborators. What will you do ? Responsible to manage low voltage and/or medium voltage distribution equipment orders Perform...